Demo

Global Operations

Doing business around the world

Verkada works with customers around the world. Our hybrid cloud technology is the platform of choice for global businesses looking for the easiest, most scalable, and highest performing security products in the market.

This FAQ for Verkada reseller partners and end customers answers questions
about how Verkada does business around the world.

Sales and Marketing

In what countries is Verkada available?

Verkada has achieved compliance for sales in North America (US, Mexico, Canada), the UK, the EU, Australia, New Zealand for all of our hardware and software products, and in some additional countries for selected products (current list available upon request). Additional certifications can be completed with appropriate business rationale and advance notice. Some countries may not require additional certifications.

For a complete list of Camera availability, please click here.
For a complete list of Alarms availability, please click here.


How does Verkada sell to end customers?

Verkada exclusively sells to end customers through our global network of distributors and reseller partners. If you are a qualified partner and would like to join our partner program, please apply at verkada.com/partners.


What currencies does Verkada accept?

Verkada quotes and transacts in United States dollars. Our partners often sell in their local currency.


Products and Compliance

How does Verkada support in-region data residency requirements?

Verkada has established a network of global data centers through our infrastructure partner, Amazon Web Services. As of May 2020, Verkada has data centers in the US (US-West-2), EU (EU-West-1), and Canada (Canada-Central-1). Cameras default to the US data center; please contact [email protected] to designate another data center.


Does Verkada support GDPR compliance?

Yes. At Verkada, we’ve taken the steps to provide customers with the necessary protections, tools, and resources to use our service with confidence in these regions. Verkada’s platform is designed to enable our customers to comply with the requirements of the GDPR in their use of our products. Verkada has achieved Privacy Shield certification for international data transfers.

More information available here: Verkada GDPR


What certifications have Verkada products obtained?

As of March 14, 2022, Verkada’s products have received the following certifications:

ProductDescriptionCertifications
CD31-15-HWCD31 Indoor Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CD31-15E-HWCD31-E Outdoor Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CD41-30-HWCD41 Indoor Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CD41-30E-HWCD41-E Outdoor Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CD51-30-HWCD51 Indoor Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CD51-30E-HWCD51-E Outdoor Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CD61-30-HWCD61 Indoor Dome CameraFCC, ICES, CE, UL, CB, BIS
CD61-30E-HWCD61-E Outdoor Dome CameraFCC, ICES, CE, UL, CB, BIS
CD42-256-HWCD42 Indoor Dome CameraFCC, ICES, CE, UL, CB, NOM
CD52-256-HWCD52 Indoor Dome CameraFCC, ICES, CE, UL, CB, NOM
CD62-30-HWCD62 Indoor Dome CameraFCC, ICES, CE, UL, CB
CD42-256E-HWCD42-E Outdoor Dome CameraFCC, ICES, CE, UL, CB, NOM
CD52-256E-HWCD52-E Outdoor Dome CameraFCC, ICES, CE, UL, CB, NOM
CD62-30E-HWCD62-E Outdoor Dome CameraFCC, ICES, CE, UL, CB
CM41-30-HWCM41 Indoor Mini Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CM41-30E-HWCM41-E Outdoor Mini Dome CameraFCC, ICES, CE, UL, CB, BIS, NOM
CM41-30S-HWCM41-S Split Mini Dome CameraFCC, ICES, CE, UL, CB, NOM
CM61-30-HWCM61 Indoor Mini CameraFCC, ICES, CE, UL, CB, BIS, NOM
CB51-30E-HWCB51-E Outdoor Bullet CameraFCC, ICES, CE, UL, CB, NOM
CB61-30E-HWCB61-E Outdoor Bullet CameraFCC, ICES, CE, UL, CB, NOM
CB51-30TE-HWCB51-TE Outdoor Bullet CameraFCC, ICES, CE, UL, CB, NOM
CB61-30TE-HWCB61-E Outdoor Bullet CameraFCC, ICES, CE, UL, CB, NOM
CF81-30E-HWCF81-E Fisheye CameraFCC, ICES, CE, UL, CB
D30-HWD30 Indoor Dome CameraFCC, ICES, CE, CB, BIS, NOM
D40-HWD40 Indoor Mini Dome CameraFCC, ICES, CE, CB, BIS, NOM
D50-HWD50 Outdoor Dome CameraFCC, ICES, CE, CB, BIS, NOM
D80-HWD80 Fisheye CameraFCC, CB, CE, BIS, NOM
AC41-HWAC41 4 Door ControllerFCC, ICES, CE, UL, CB
AD31-HWAD31 Multi-format Card ReaderFCC, ICES, CE, UL
AX11AX11 IO ControllerFCC, ICES, CE, UL, CB
BP41–HWBP41 Alarm PanelFCC, ICES, CE
BC51BC51 Alarm ConsoleFCC, ICES
BR11-HWBR11 Wired Motion SensorFCC, ICES, CE
BH61BH61 Wireless HubFCC, ICES
BR31BR31 Wireless Door SensorFCC, ICES
BR32BR32 Wireless Motion SensorFCC, ICES
BR33BR33 Wireless Panic ButtonFCC, ICES
BR34BR34 Wireless Glass Break SensorFCC, ICES
BR35BR35 Wireless Water SensorFCC, ICES
VX51-HWVX51 Viewing StationFCC, ICES
VX52VX52 Viewing StationFCC, ICES
SV11-HWSV11 Environmental SensorFCC, ICES, CE
ACC-CEL-LTEACC-CEL-LTE Cellular ModuleFCC, ICES

Shipping and Logistics

What are Verkada’s standard shipping terms?

Orders within Canada and the United Kingdoms will be shipped DDP (Incoterms 2010). All other locations will be shipped DAP (Incoterms 2010) exclusive of any import duties, taxes and fees, where applicable.


What are Verkada’s international tax registration numbers?

Verkada is VAT registered in the UK (GB/337 9910 65) and GST/HST registered in Canada (730401486 RT0001).


What are Verkada’s typical delivery timelines?

Verkada will usually ship all orders received before 1pm Pacific Time the same day. Typical delivery timelines are:

LocationDelivery Timelines
United States3-5 Days*
Canada / Mexico3-5 Days
United Kingdom2-3 Days
European Union3-6 Days
Other7-14 Days

*Customer paid overnight is available on request



Does Verkada support international trials?

Yes.


What is Verkada’s global customer support model?

Verkada provides customer support out of its San Mateo, California headquarters during normal business hours (6am to 5pm Pacific Time, excluding US bank holidays. More information on Verkada’s support can be found here: www.verkada.com/support/