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Intercom09/05/2024
In-Call Performance Improvements

Building on last quarter’s updates to improve intercom call receiving at scale, we’ve continued to build new in-call improvements that help ensure consistent call performance. Specifically:

  • We moved context cameras on the desk station to the left side to ensure they don’t cover important information during a call.

  • Talkdowns now interrupt existing calls, which can be useful when concurrent calls are on hold.

  • Rejecting a call from the Desk Station or Command while the intercom is still ringing (before anyone has picked up) will end the call for everyone.

These updates help ensure a consistent call workflow at any scale and across receivers.

To learn more, read the full announcement.