Orange Lake. Resort

A resort the size of a city

At 1,100 acres, Orange Lake Resort in Kissimmee feels less like a resort and more like a city. With seven pools, 4 golf courses, and almost 3,000 units, the scale is unmatched in vacation ownership.

For Keith, Director of Security & Transportation, the mission is clear: create an environment where Owners, Guests, and team members feel safe. His team has been recognized as the #1 security team in U.S. timeshares for three consecutive years, backed by an industry-leading guest satisfaction score for security. Even with that strong baseline, Keith sought to raise the bar higher.

“If people don’t feel safe and secure, they won’t want to invest here or work here. Verkada adds credibility at the gate.”

From pen and paper to AI-powered entry

Before Verkada, Orange Lake Resort’s  gates relied on handwritten logs to process an enormous monthly volume of vehicles. The process slowed arrivals and provided almost no usable data to guide staffing or investigations.

Keith saw Verkada as a way forward:

• Automate routine entries: Team members and owners now clear gates in seconds.

• Digitize guest and vendor check-in: Tablets running Verkada replaced paper logs.

• Unlock insights: Every entry is logged, searchable, and tied into reporting that informs staffing, Human Resources (HR), and even Food & Beverage (F&B) strategy.

With traffic volumes more typical of a small city than a resort, Orange Lake Resort now operates one of the busiest gate systems in U.S. hospitality—a true stress test for scale.

A smoother, safer welcome

Each gate now has two lanes and two tablets for parallel processing:

• Outer lane (automated): Registered team members and owners open the gate. Roughly 40% of overall gate traffic has shifted here, easing pressure on the inner lane.

• Inner lane (guarded): Visitors and vendors are welcomed by officers, with Verkada assisting in capturing and recording details in seconds.

This split has transformed the arrival experience. By moving 100s of daily team member check-ins to the automated lane, officers can now focus on Guests—providing directions, answering questions, and ensuring vendors are processed quickly and accurately through Verkada. “Officers can now focus on improved customer service and properly vetting arrivals with efficiency.”

Guests also see a professional process that enhances every arrival—proof that security is important to hospitality.

Scaling with trust

Keith points to Verkada’s 10-year warranty, 24/7 support, and trusted integrator relationship as the foundation for long-term confidence—but it’s the system’s ability to scale with Orange Lake Resort’s size that truly sets it apart. Their gates are among the most demanding access control environments in hospitality.

For Keith, that efficiency is essential in a nonstop environment:

“This place runs like changing a flat tire at 80,000 miles an hour—you can’t stop. Verkada helps us keep moving, with better facts and faster choices.”