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Intercom2024-05-09
In-Call Performance ImprovementsBuilding on last quarter’s updates to improve intercom call receiving at scale, we’ve continued to build new in-call improvements that help ensure consistent call performance. Specifically:
We moved context cameras on the desk station to the left side to ensure they don’t cover important information during a call.
Talkdowns now interrupt existing calls, which can be useful when concurrent calls are on hold.
Rejecting a call from the Desk Station or Command while the intercom is still ringing (before anyone has picked up) will end the call for everyone.
These updates help ensure a consistent call workflow at any scale and across receivers.
To learn more, read the full announcement.