We’re excited to announce several new features for our Guest and Mailroom solutions that will be available to all customers by the end of April.
Guest
Guest now supports a new visitor type, "Bells." This visitor type simply notifies a specific host and does not collect any guest information - perfect for things like package dropoffs.
Users now mark someone as a Person of Interest directly from Guest, and set up alerts to be notified if that individual is subsequently detected on the property.
Employees can now receive notifications via Microsoft Teams, including guest sign-ins, hosts approving or denying guests, and invite confirmations.
Admins exporting visitor data from Guest will be able to further customize and filter their reports, in order to only pull relevant information.
Organizations can require that a person's face be detected in the Guest iPad camera in order to take a photograph.
Organizations can further customize visitor badges. Badges can now include question responses (such as "What department are you visiting?") and admins can disable fields they don't care about.
Admins can permission users via Command groups, instead of individually.
Organizations can select one or more default hosts per guest type, to be notified in case a specific host is not selected for a visitor.
Temporary Guardian Pickup enables schools to confirm that a designated adult is temporarily authorized to pick up a student.
Admins can apply a given set of Guest settings to all sites, globally, helping to save time and ensure standardization across large organizations.
Ability to notify a receptionist that they are needed at the front desk, such as to confirm a Security Screen result, receive a package, or assist a visitor.
Guest is available in Japanese on the iPad.
Mailroom
A new analytics page within Mailroom allows organizations to gain more specific and useful insights into their mailroom operations and inventory. You can quickly determine the number of packages arrived, packages picked up, and pickup time health over a given period, including trends from the previous period. You can also gain detailed and granular insights with the interactive Package Volume and Mailroom inventory charts. This can help mailroom administrators with some of their most difficult tasks, such as accounting inventory and planning staffing requirements for their mailroom operations.
Employees can receive package notifications via Microsoft Teams.