Doing business around the world
Verkada works with customers around the world. Our hybrid cloud technology is the platform of choice for global businesses looking for the easiest, most scalable, and highest performing security products in the market.
This FAQ for Verkada reseller partners and end customers answers questions
about how Verkada does business around the world.
Sales and Marketing
In what countries is Verkada available?
Verkada has achieved compliance for sales in North America (US, Mexico, Canada), the UK, the EU, Australia, New Zealand for all of our hardware and software products, and in some additional countries for selected products (current list available upon request). Additional certifications can be completed with appropriate business rationale and advance notice. Some countries may not require additional certifications.
How does Verkada sell to end customers?
Verkada exclusively sells to end customers through our global network of distributors and reseller partners. If you are a qualified partner and would like to join our partner program, please apply at verkada.com/partners.
What currencies does Verkada accept?
Verkada quotes and transacts in United States dollars. Our partners often sell in their local currency.
Products and Compliance
How does Verkada support in-region data residency requirements?
Verkada has established a network of global data centers through our infrastructure partner, Amazon Web Services. As of May 2020, Verkada has data centers in the US (US-West-2), EU (EU-West-1), and Canada (Canada-Central-1). Cameras default to the US data center; please contact [email protected] to designate another data center.
Does Verkada support GDPR compliance?
Yes. At Verkada, we’ve taken the steps to provide customers with the necessary protections, tools, and resources to use our service with confidence in these regions. Verkada’s platform is designed to enable our customers to comply with the requirements of the GDPR in their use of our products. Verkada has achieved Privacy Shield certification for international data transfers.
More information available here: Verkada GDPR
What certifications have Verkada products obtained?
As of August, 2020, Verkada’s products have received the following certifications:
|CD31-15-HW||CD31 Indoor Dome Camera, 15 Days||UL, FCC, CB, CE, BIS, NOM|
|CD31-15E-HW||CD31-E Outdoor Dome Camera, 15 Days||UL, FCC, CB, CE, BIS, NOM|
|CD41-30-HW||CD41 Indoor Dome Camera, 30 Days||UL, FCC, CB, CE, BIS, NOM|
|CD41-30E-HW||CD41-E Outdoor Dome Camera, 30 Days||UL, FCC, CB, CE, BIS, NOM|
|CD51-30-HW||CD51 Indoor Dome Camera, 30 Days||UL, FCC, CB, CE, BIS, NOM|
|CD51-30E-HW||CD51-E Outdoor Dome Camera, 30 Days||UL, FCC, CB, CE, BIS, NOM|
|CD61-30-HW||CD61 Indoor Dome Camera, 30 Days||UL, FCC, CE, CE RF, BIS|
|CD61-30E-HW||CD61-E Outdoor Dome Camera, 30 Days||UL, FCC, CE, CE RF, BIS|
|CM41-30-HW||CM41 Indoor Mini Dome Camera, 30 Days||UL, FCC, CB, CE, BIS, NOM|
|CM61-30-HW||CM61 Indoor Mini Camera, 30 Days||UL, FCC, CE, CE RF, BIS, NOM|
|CB51-30E-HW||CB51-E Outdoor Bullet Camera, 30 Days||FCC, CB, CE, NOM|
|CB61-30E-HW||CB61-E Outdoor Bullet Camera, 30 Days||FCC, CB, CE, CE RF, NOM|
|CB51-30TE-HW||CB51-TE Outdoor Bullet Camera, 30 Days||FCC, CB, CE, NOM|
|CB61-30TE-HW||CB61-TE Outdoor Bullet Camera, 30 Days||FCC, CB, CE, CE RF, NOM|
|D30-HW||D30 Indoor Dome Camera, 30 Days||FCC, CB, CE, BIS, NOM|
|D40-HW||D40 Indoor Mini Dome Camera, 30 Days||FCC, CB, CE, BIS, NOM|
|D50-HW||D50 Outdoor Dome Camera, 30 Days||FCC, CB, CE, BIS, NOM|
|D80-HW||D80 Fisheye Camera, 30 Days||FCC, CB, CE, BIS, NOM|
|AC41-HW||AC41 4 Door Controller||FCC, CE|
|AC31-HW||AD31 Multi-format Card Reader||FCC, CE|
|VX51-HW||VX51 Viewing Station||FCC, CE|
|SV11-HW||SV11 Environmental Sensor||FCC, IC, CE|
Shipping and Logistics
What are Verkada’s standard shipping terms?
Orders within the U.S., Canada and the European Union will be shipped DDP (Incoterms 2010). For orders within the European Union a valid VAT ID is needed for shipment. All other locations will be shipped DAP (Incoterms 2010) exclusive of any import duties, taxes and fees, where applicable.
What are Verkada’s international tax registration numbers?
Verkada is VAT registered in the UK (GB/337 9910 65) and GST/HST registered in Canada (730401486 RT0001).
What are Verkada’s typical delivery timelines?
Verkada will usually ship all orders received before 1pm Pacific Time the same day. Typical delivery timelines are:
|United States||3-5 Days*|
|Canada / Mexico||3-5 Days|
|United Kingdom||2-3 Days|
|European Union||3-6 Days|
Does Verkada support international trials?
What is Verkada’s global customer support model?
Verkada provides customer support out of its San Mateo, California headquarters during normal business hours (6am to 5pm Pacific Time, excluding US bank holidays. More information on Verkada’s support can be found here: www.verkada.com/support/