Global Operations

Doing business around the world

Verkada works with customers around the world. Our hybrid cloud technology is the platform of choice for global businesses looking for the easiest, most scalable, and highest performing security products in the market.

This FAQ for Verkada reseller partners and end customers answers questions
about how Verkada does business around the world.

Global Distribution

Can Verkada sell outside of the United States?

Yes, Verkada has achieved compliance for sales in North America (US, Mexico, Canada), the UK, the EU, Australia, New Zealand for all of our hardware and software products, and in some additional countries for selected products (current list available upon request).

Additional certifications can be completed with appropriate business rationale and advance notice. Some countries may not require additional certifications.


How does Verkada sell to end customers outside of the United States?

Verkada exclusively sells to end customers through our global network of reseller partners. If you are a qualified partner and would like to join our partner program, please apply at verkada.com/partners.


Does Verkada accept international currencies?

Verkada quotes and transacts in United States dollars. Our partners often sell in their local currency.


Products and Compliance

How does Verkada support in-region data residency requirements?

Verkada has established a network of global data centers through our infrastructure partner, Amazon Web Services. As of May 2020, Verkada has data centers in the US (US-West-2), EU (EU-West-1), and Canada (Canada-Central-1). Cameras default to the US data center; please contact [email protected] to designate another data center.


Does Verkada support GDPR compliance?

Yes. At Verkada, we’ve taken the steps to provide customers with the necessary protections, tools, and resources to use our service with confidence in these regions. Verkada’s platform is designed to enable our customers to comply with the requirements of the GDPR in their use of our products. Verkada has achieved Privacy Shield certification for international data transfers.

More information available here: Verkada GDPR


What certifications have Verkada products obtained?

As of August, 2020, Verkada’s products have received the following certifications:

ProductDescriptionCertifications
CD31-15-HWCD31 Indoor Dome Camera, 15 DaysUL, FCC, CB, CE, BIS, NOM
CD31-15E-HWCD31-E Outdoor Dome Camera, 15 DaysUL, FCC, CB, CE, BIS, NOM
CD41-30-HWCD41 Indoor Dome Camera, 30 DaysUL, FCC, CB, CE, BIS, NOM
CD41-30E-HWCD41-E Outdoor Dome Camera, 30 DaysUL, FCC, CB, CE, BIS, NOM
CD51-30-HWCD51 Indoor Dome Camera, 30 DaysUL, FCC, CB, CE, BIS, NOM
CD51-30E-HWCD51-E Outdoor Dome Camera, 30 DaysUL, FCC, CB, CE, BIS, NOM
CD61-30-HWCD61 Indoor Dome Camera, 30 DaysUL, FCC, CE, CE RF, BIS
CD61-30E-HWCD61-E Outdoor Dome Camera, 30 DaysUL, FCC, CE, CE RF, BIS
CM41-30-HWCM41 Indoor Mini Dome Camera, 30 DaysUL, FCC, CB, CE, BIS, NOM
CM61-30-HWCM61 Indoor Mini Camera, 30 DaysUL, FCC, CE, CE RF, BIS, NOM
CB51-30E-HWCB51-E Outdoor Bullet Camera, 30 DaysFCC, CE
CB61-30E-HWCB61-E Outdoor Bullet Camera, 30 DaysFCC, CE, CE RF
D30-HWMD30 Indoor Dome Camera, 30 DaysFCC, CB, CE, BIS, NOM
D40-HWD40 Indoor Mini Dome Camera, 30 DaysFCC, CB, CE, BIS, NOM
D50-HWD50 Outdoor Dome Camera, 30 DaysFCC, CB, CE, BIS, NOM
D80-HWD80 Fisheye Camera, 30 DaysFCC, CB, CE, BIS, NOM
AC41-HWAC41 4 Door ControllerFCC, CE
VX51-HWVX51 Viewing StationFCC, CE

Shipping and Logistics

What are Verkada’s standard shipping terms?

Orders within the U.S., Canada and the European Union will be shipped DDP (Incoterms 2010). For orders within the European Union a valid VAT ID is needed for shipment. All other locations will be shipped DAP (Incoterms 2010) exclusive of any import duties, taxes and fees, where applicable.


What are Verkada’s international tax registration numbers?

Verkada is VAT registered in the UK (GB/337 9910 65) and GST/HST registered in Canada (730401486 RT0001).


What are Verkada’s typical delivery timelines?

Verkada will usually ship all orders received before 1pm Pacific Time the same day. Typical delivery timelines are:

LocationDelivery Timelines
United States3-5 Days*
Canada / Mexico3-5 Days
United Kingdom2-3 Days
European Union3-6 Days
Other7-14 Days

*Customer paid overnight is available on request


Does Verkada support international trials?

Yes.


What is Verkada’s global customer support model?

Verkada provides customer support out of its San Mateo, California headquarters during normal business hours (6am to 5pm Pacific Time, excluding US bank holidays. More information on Verkada’s support can be found here: www.verkada.com/support/