Terawatt Infrastructure
Background
Terawatt Infrastructure is building a new kind of charging experience for light, medium, and heavy-duty battery electric fleets. One that’s private, secure, and reliable. Unlike public charging networks, Terawatt sites operate as gated hubs where only authorized customers can enter. Drivers pull into clean, well-lit facilities, plug in, and rest, knowing their vehicles and valuable cargo are protected by multiple layers of security.
The charging experience is designed for trust:
No lines. No unknowns. No unauthorized visitors.
Access is tightly controlled.
Investing in security technology is both a strategic and practical decision. Traditional physical security guards introduce high costs and inconsistent oversight. Terawatt knew it needed a more scalable, cost-effective way to deliver the same level of safety and assurance to every customer, at every location.
Its facilities support around-the-clock operations for delivery companies and global freight carriers. To deliver that level of privacy and protection at scale, Terawatt turned to Verkada’s integrated platform of cameras, access control, and smart alarms.
The Challenge
Delivering privacy, protection, and 24/7 access presents operational complexity. For Tom Jackson, Senior Vice President of Operations, building and operating high-performance charging hubs while maintaining the highest levels of security means solving for three key challenges:
Protecting sites: Terawatt sites run around the clock and must serve a constant flow of customers and vendors with zero security lapses. But how do you protect valuable assets in outdoor environments? Traditional sensor-based alarms simply don't work outdoors, while human guards are too expensive and can't be everywhere at once.
Adapting security to infrastructure constraints: Some locations support full perimeter walls; others are limited by zoning restrictions or exposed infrastructure. Security coverage must adapt to each layout.
Customers with assets to protect: Customers entrust Terawatt with rolling assets and freight. To earn and maintain that trust, every site must demonstrate visible security, without creating friction for drivers or operators.
The Solution: AI-Powered Outdoor Security
When Terawatt learned that Verkada unlocks outdoor alarm coverage with AI cameras, they jumped on it right away. Smart, reliable, and cost-effective—it was the best of all worlds. The AI-powered cameras could detect intrusions automatically, and they could even scare off intruders with the horn as the first line of defense.
However, they still had one problem: Verkada's region-based person detection didn't quite fit their specific use case, which was fence hopping. They were trying to fit a square peg in a round hole, which resulted in false alarms when people walked near—but not across—the perimeter.
Enhanced AI for Terawatt's Needs
Three months later, Verkada built line-crossing triggers and sent the upgrade over-the-air—zero effort on Terawatt's end, and false alarms went to zero. This perfectly addressed their fence-hopping detection needs, providing precise alerts only when someone actually crossed the perimeter line.
This is a great example that when you invest in Verkada Alarms, you're investing in the future. There's no limit to how smart the AI can become, and customers like Terawatt receive all the latest advancements with no extra effort or cost.
The Outcome
Automated security
Terawatt’s model depends on reliable, always-on visibility. The team uses Verkada’s unified platform of cameras, access control, and alarms to monitor sites around the clock.
Video-verified alarms alert the team when zone-based or line-crossing rules are triggered. When someone crosses a fence line or enters a restricted area, the system automatically triggers an alert with video footage attached, allowing Terawatt operators to quickly assess the situation and respond if needed.
Two-way audio speakers let remote teams intervene in real time. Whether someone is loitering, unsure how to access the site, or attempting unauthorized entry, Terawatt operators can speak directly through on-site speakers to de-escalate.
This setup gives Terawatt’s lean operations team immediate insight and control.
“Video verification of alarms has been helpful… within 30 seconds or a minute, we can confirm that a person is supposed to be there or determine if things look suspicious and call the police.” — Tom Jackson, Senior VP of Operations at Terawatt
Verkada also plays a critical role at sites still under construction. Open infrastructure and expensive equipment create easy targets for theft or vandalism. Terawatt uses video and alarms to monitor construction zones, deter intrusions, and protect valuable assets during buildout.
Reinforcing customer confidence with visible security
For Terawatt, trust isn’t just a value; it’s a competitive advantage. In high-risk markets like Southern California, where freight and trailer theft continues to rise, these customers need more than convenience; they need confidence that their vehicles and cargo will remain safe, and shielded from potential theft.
Terawatt uses Verkada to deliver that assurance. Cameras positioned at all key access points, combined with secure access controls and perimeter analytics, ensure only authorized users gain entry, and that every movement is logged, verified, and visible to the operations team in real time.
When customers pull into a Terawatt charging site, they see the walls, lighting, cameras, and access controls working in concert. That physical presence, backed by intelligent monitoring, reinforces what Terawatt promises: a secure, private, and premium charging experience built for fleets.
“A lot of our customers require the highest levels of security because they’re carrying critical goods.” — Tom Jackson, Senior VP of Operations at Terawatt
Flexible deployment for any site type
As Terawatt expands its national network, each new site brings a unique set of conditions. Some locations allow for Terawatt’s signature 10-foot privacy walls; others face zoning restrictions that require lower fencing or open perimeters. Infrastructure like water lines or electrical cabling may sit outside the main fence line, adding further complexity.
Verkada’s flexible platform makes it possible to scale security seamlessly across this diversity. Features like line-crossing alerts, zone-based alarms, and fence monitoring help protect even the most exposed areas, adapting coverage to the unique constraints of each property.
With cloud-managed software, Terawatt can bring new facilities online quickly and integrate them into a centralized command system. From construction through day-to-day operation, Verkada enables Terawatt to scale fast, stay consistent, and maintain the high security standards its customers expect.
“We’ve gotten amazing support and feedback from [Verkada] when designing our sites… Filip [Verkada CEO] even came on site and was literally climbing over fences to show us how the system works.” — Tom Jackson, Senior VP of Operations at Terawatt
Looking Ahead: Security as a Standard for Growth
As Terawatt brings dozens of new sites online, Verkada continues to serve as a core part of its design and operations playbook. Every new facility integrates cameras, access control, and alarms from day one, enabling Terawatt to uphold its promise of privacy, safety, and reliability at scale.
The partnership goes beyond deployment. From product feedback to rapid support, Terawatt’s team feels heard and empowered to shape the tools they rely on. “We’ve given feedback and actually seen the product evolve,” says Tom Jackson. “That’s been a really amazing experience for us.”
With freight security under constant pressure and EV infrastructure expanding rapidly, Terawatt sees intelligent, automated protection as non-negotiable—not just for today’s needs, but for what’s coming next.