Org Admins will now be able to see a summary of support cases opened by users of their organization, from within Command. With this feature Admins will have a view of both currently active as well as resolved cases spanning the last 6 months. They will be able to view details such as when the case was opened, who opened it as well what the case is about. For closed cases they will also be able to see a summary of how the case was resolved. 

Note: This feature is currently limited to support cases initiated through the live chat option in Command.