Continuously Improving Intercom Calling and Security Functionality
David Zhai
Director of Product Management, Intercom
Today, we're announcing seven new intercom features that improve call receiving and management, particularly when an organization manages intercom devices across multiple sites or through a security operations center (SOC). These features will be rolled out to all new and existing intercom customers later this month.
Global Events
Today, we’re rolling out Global Events for intercom in Command. This feature lets organizations quickly find a call, video clip, or insight by searching call events across sites. We designed this feature for larger organizations that often deploy dozens or hundreds of intercoms across their facilities.
From the new Global Events tab on the left of the intercom page, admins can view all events and apply filters by site, intercom, receiver, and whether a POI was detected. Videos auto-play for easy viewing, and a map tool provides additional context on the device’s location.
The Global Events tab allows larger organizations to have a single view across all intercoms, providing better visibility into events across their organization.
LPR unlock supported on the TD52
When used as a single-door controller, the TD52 can now connect to CB52 and CB62 bullet cameras, allowing customers to unlock garage entrances using vehicle license plates as access credentials. Our peer-to-peer technology supports this functionality, which works securely over the local network.
Improved person detection in cars
Our intercom devices are often deployed at garage entrances. In many instances, people in vehicles can be difficult for the camera to detect, whether due to shadows or windows on the vehicle. We’ve improved the performance and reliability of our computer vision capabilities to better identify people in vehicles, specifically in eye-level intercom deployments.
Later this month, new and existing intercom deployments will see improvements and more accurate results will appear in the People Detected tab of the intercom call page.
Improved transcriptions
We’ve improved our call transcription capabilities by making them more accurate and reliable. These enhancements will make reviewing and searching for what was said and what happened on a call even easier.
In-call performance improvements
Building on last quarter’s updates to improve intercom call receiving at scale, we’ve continued to invest in new in-call improvements that help ensure consistent call performance. Specifically:
We moved context cameras on the desk station to the left side to ensure that they don’t cover up important information during a call
Talkdowns now interrupt existing calls, which can be useful when concurrent calls are put on hold
Rejecting a call from Desk Station and Command while the intercom is still ringing (before anyone has picked up) will end the call for everyone
These updates help ensure a consistent call workflow at any scale and across receivers.
Availability
These new features will be available on May 23, 2024. To learn more, join our upcoming What’s New Webinar or contact [email protected].
