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Real-Time Support Status

We are proud of how quickly our support team is able to respond to and resolve issues. See below for a real-time view of our support metrics, including customer satisfaction.

Refreshed every hour

See how fast our support team is

Average initial response time to a chat

29 s

*2 week average

Average wait time to get connected with someone over the phone

15 s

*2 week average

Average initial response time to an email

25 min

*2 week average

Satisfaction

Average customer satisfaction

93%

*2 week average

Experience Verkada