Lifeview is an acclaimed provider of aged and palliative care services, operating across Melbourne's south-eastern suburbs. The organisation strives to create a welcoming environment – free from prejudice – which mirrors the warmth and safety of a true home, empowering older Australians to age with grace, dignity, and choice.
Jimmy Muzzell, the Chief Operations Officer, is at the helm of Lifeview’s operations. Steering Residential Managers, along with Quality and Maintenance experts, he maps out and executes both short-term actions and long-term strategies, ensuring Lifeview remains at the forefront of excellence in care.
Proudly Australian-owned, Lifeview pledges a departure from the conventional Aged Care approach. Their homes teem with vibrant social activities and community involvement. To support these initiatives, Jimmy champions the use of advanced technology systems. This not only frees up the teams to provide unparalleled care but also ensures efficient operational management.
In his evaluation of video security solutions, he sought:
Risk management and continuous improvement.
Focused staff development and training.
Streamlined operations management.
Transparent budgeting and financial oversight.
Rigorous adherence to compliance legislation.
Speaking of the past challenges, Jimmy noted, “Each home has its own security system operating in a silo. To view footage, you had to be onsite.”
“Every resident has their own unique story. With Verkada, we’re better equipped to serve them.”
Beyond security, Verkada has become a valuable tool to ensure the highest quality of care for Lifeview’s residents. The ease of use allows staff to react quickly and effectively to situations, further enhancing the overall safety and well-being of the residents.
“Instead of spending hours scouring through footage, we can find what we need within five minutes. The dashboard is easy to use and access 24/7 from any device.”
Enhancing Safety While Protecting Privacy
For residents facing cognitive challenges such as Alzheimer's, safety is paramount. Verkada aids in addressing concerns like residents who may have a tendency to explore outside the home and risking injuries, enabling swift responses to emergencies.
“We've adopted Verkada as an integral part of our safety programs. If a resident is at risk of a fall, our staff can swiftly intervene."
Areas in the camera's view can be blocked out with features like Privacy Regions, maintaining the dignity and privacy of the residents. Role-based access, live-only viewing, and end-to-end encryption further safeguard video and audio recordings.
Optimise Staffing and Inform After Hours Care
Verkada sheds light on resident movements, particularly at unexpected hours during the night.
“After-hours occupancy trends were surprising. While many residents are expected to be resting at night, those with conditions like dementia or a history of night shifts are often active. These insights allow us to optimise our staffing and ensure areas with higher activity receive proper attention."
Leveraging People Analytics, management gains a comprehensive understanding of resident movement patterns. This data-driven approach streamlines staff placement, ensuring areas with heightened activity are attended to.
Increase Accountability with Objective Video Evidence
“In the instance of a dispute, having objective video evidence from Verkada provides peace of mind. The clarity of the footage speaks for itself.”
In any scenario, the immediacy and clarity of Verkada’s footage help protect vulnerable adults – inclusive of both residents and staff. Clear footage of any incident ensures fair and just outcomes, helps validate or refute claims, and provides objective video evidence in the event of disciplinary proceedings.
Support Staff Training in Care Protocols
“In incidents involving residents or staff, Verkada becomes invaluable for training purposes."
Verkada enhances staff training by offering easy access to and review of incidents. Designated team members can view footage on any device, while managers can effortlessly archive and review clips. With its smart search filters, finding specific footage is quick and simple. This streamlined process not only reduces the time spent searching for footage but also allows for celebrating positive moments, like a resident's ballet performance.
“Locating a specific incident used to take hours, but with Verkada, it's a matter of minutes. I can see everything from my phone, and it’s easy to navigate the platform.”
Looking Ahead: Intercom and more
Jimmy sees potential in other product lines, especially Verkada Intercom. Staff can promptly screen every entry request and freely answer calls from phones or iPads, so no calls go unanswered. The 10-year warranty and low maintenance requirements make it a compelling solution for Jimmy in terms of reliability and scalability with the rest of the organization.
“Verkada represents a long-term solution, continuously unveiling new features and capabilities. We’re excited to see how we can use these advancements to continue providing safe and exceptional care across new facilities in the future.”
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