OFFICE SOLUTIONS, INC. (OSI Technology) has been providing organizations with technology solutions for over 39 years. Headquartered in Warren, New Jersey, the company was one of the first AT&T dealers in the United States and is uniquely positioned in the convergence of information technology (IT) systems with operational technology (OT) systems.
Heading OSI’s national growth is Joanne Pagoulatos, President and CEO. Under her leadership, the company has diversified and stayed one step ahead of technology trends. She and her team find ways to deliver value with every customer engagement by understanding customers’ businesses and partnering with organizations that meet those business needs.
“Our professional staff includes some of the most experienced, knowledgeable, trained and certified people in the industry. We also have the breadth of skills required to implement solutions utilizing multiple vendors and multiple technologies in a broad spectrum of environments.”
“We have seen tremendous expansion in our business model since partnering with Verkada.”
Joanne was introduced to Verkada pre-COVID at a tradeshow where both companies exhibited. Recognizing the potential of Verkada’s offerings, OSI Technology became a partner just as the pandemic underscored the critical need for enhanced physical security measures.
Positioned to Evolve with the Industry
“I've been in the IT business for over 40 years and I can't remember the last time I've been so excited about a product I'm using.”
As the driver for the partnership, Joanne was motivated by the seamless integration between Verkada products, the ease of use, and the intuitive software interface. She envisioned giving customers the ability to manage multi-site operations under a single pane of glass, a feature she regards as a game-changer for the industry.
High Customer Satisfaction
“Our customers are very enthusiastic and happy after deployment. Some of the best moments are when customers show me how Verkada improves the ability to manage facilities. The results are immediate.”
The simplicity of deployment and ease of use, coupled with the quick availability of footage for incident response, have been game changers for OSI’s team and their customers. Verkada has contributed immensely to OSI’s growth, especially during the COVID-19 crisis.
Growth of the Business
OSI’s revenue streams now largely consist of Verkada products, which account for almost 70% of their business. Joanne highlights the meaningful leads sourced by Verkada, which have been pivotal for business growth. Notably, OSI has garnered significant victories with Verkada, particularly in the education sector.
“Even in our local cities, we see the growth of the products, starting from cameras moving to door access and alarms.”
A Voice on the Partner Advisory Board
Being part of Verkada’s advisory board gives Joanne the platform to engage directly with decision-makers and contribute to the enhancement of the partnership. Joanne highlights Verkada’s innovative technology, receptiveness to partner feedback, and adaptive product strategy as being its greatest differentiators as a partner.
“Verkada is moving at a rapid pace and very open to listening to partners, adjusting product and strategy to align with what business partners need.”
Verkada’s vision and innovative approach support OSI’s strategic objective to make a tangible difference with the technology they deploy. Partnering with Verkada has allowed OSI to not only keep up with – but lead in – industry trends by associating with a visionary in the security space.
“We’re very closely aligned in our objectives and our long-term strategy. Seeing our customers' enthusiasm for Verkada is the most gratifying experience.”
Interested in learning more? Sign up for an on-demand webinar for information on Verkada’s Partner Program.