Core Hospitality

Key Metrics

• 30% reduction in security installation costs by switching to a cloud-based security system with plug-and-play functionality.

• Investigation time reduced from 1–2 days to mere minutes, improving response efficiency.

• Enhanced compliance for Marriott brand standards and US government security regulations.

• Optimized remote management by enabling centralized oversight of 20 properties to reduce on-site staffing needs.

Background

Core Hospitality, a leading hotel operator in Scandinavia, oversees properties under major international brands, including Marriott. As part of its commitment to operational excellence and regulatory compliance, the company sought to modernize its security infrastructure to enhance guest safety, streamline compliance, and reduce costs.

The company’s security transformation was driven by a need for centralized, cloud-based solutions that could provide real-time monitoring across multiple locations while ensuring compliance with strict brand and government security mandates.

"We needed a system that was compliant with Marriott brand standards and U.S. government regulations while also providing real-time security monitoring for all of our hotels," says Toke Leth Svensson, Head of IT at Core Hospitality.

The Challenge

With a growing portfolio of hotels, Core Hospitality faced several critical security challenges:

• Legacy security systems: Older surveillance technology lacked real-time monitoring capabilities and required frequent manual oversight.

• High compliance demands: Security infrastructure needed to meet Marriott standards and strict U.S. government regulations for contracts with agencies like the American Embassy and U.S. Army.

• Dispersed properties: Managing security across 20 hotels in different locations created operational inefficiencies.

• Costly installations and maintenance: Traditional security setups required significant investment in hardware and personnel.

"Before Verkada, our security systems were fragmented, making compliance and oversight a challenge,” says Toke Leth Svensson.

The Solution: A Cloud-Based Security Overhaul

To address these challenges, Core Hospitality implemented Verkada’s enterprise security platform across its hotel network. This transition provided:

• A centralized security dashboard: Enabled remote monitoring and management of security across all properties.

• Real-time AI-powered investigations: Reduced investigation time from days to minutes using Verkada’s Motion Grid and Smart Search capabilities.

• Remote Intercom and Guest Support: Implemented automated intercom systems, reducing night-staffing costs while ensuring 24/7 guest assistance.

• Seamless compliance integration: Ensured that all properties met U.S. government security regulations, securing high-profile contracts.

"We successfully implemented a centralized security dashboard for monitoring and managing 20 different properties remotely," says Svensson.

The impact of Verkada’s system was immediate. "We reduced security incident resolution time from 1–2 days to mere minutes. Now, we can enable police authorities to conduct independent investigations via temporary user access, eliminating administrative overhead," he adds.

The Results

• 30% cost reduction in security infrastructure: By eliminating expensive legacy systems and reducing hardware dependency, Core Hospitality significantly cut costs.

• Faster incident resolution: Security teams can now investigate incidents in real time, providing temporary access to law enforcement for swift case resolution.

• Improved compliance and contract wins: Achieved full compliance with Marriott brand standards and U.S. government mandates.

"By switching to a cloud-based security system with plug-and-play functionality, we achieved a 30% reduction in installation costs," Svensson explains.

Looking Ahead

Building on its success, Core Hospitality plans to:

• Enhance AI-powered guest experience tools, including mobile monitoring for security staff.

• Standardize Verkada’s technology across new hotel projects to ensure scalability and long-term cost savings.

"Verkada’s technology has transformed our security operations. We’ve reduced costs, enhanced compliance, and improved guest safety—all while making security operations more efficient than ever," concludes Toke Leth Svensson.