Verkada Updates

We are excited to announce that Sentry Mode is available today on all Verkada CP52-E PTZ cameras, unlocking the benefits of live monitoring when an operator is not available. 

With Sentry Mode, the PTZ becomes your vigilant eye, automatically detecting people that enter its field of view. Once a person is detected, the camera zooms in to capture high resolution images of the individual and follows them for approximately 15 seconds before zooming out to regain full context of the scene. This seamless operation requires no manual intervention, enabling the system to consistently capture detailed images of people in the scene at any time of the day.

To learn more, read the full announcement and see the Sentry Mode user guide.

We are now supporting H.265 for historical streams on the CP52-E PTZ camera, delivering enhanced video quality without additional bandwidth for both SQ and HQ historical footage.

In our September release, the following products and software updates will become available: 

Cameras

• We are expanding our Dome Series with the launch of the 3MP CD22 and CD22-E. Learn More.

• Verkada customers now have the option to store and process all of their data in our new European Union (EU)-based data center. Learn More.

Command 

• We have improved the device install experience in Command to allow customers to bring new devices online even faster. Learn More.

• We have expanded the 2FA options in Command to include security keys such as Yubikey and biometric authenticators such as Mac Touch ID and Windows Hello. Learn More.

In addition to SMS and Authenticator Apps, we have expanded the 2FA options in Command to include security keys (such as Yubikey) and biometric authenticators (such as Mac Touch ID and Windows Hello). Org admins can select which 2FA method(s) are allowed and enforce 2FA for the entire organization. 

The new 2FA methods will be available in Command starting September 28th.

We have made significant improvements to the device install experience in Command, allowing users to get new devices online faster.

Now, Command users can add devices to their organization without having to assign a site and location or configure the device upfront. The new devices will be added to an Unassigned Devices list on the Devices page, where users can instantly check if a device is online and see live data from cameras and sensors. When ready, users can easily configure devices individually or in bulk.

The new device install experience will be coming to Verkada Command on September 28th.

Starting September 15th, 2023, Verkada will offer our customers the option to process and store all their data, including image and video data, locally in our new European Union (EU)-based data center. When you create your organization within Verkada Command, you will have the option to select from our two existing data centers: United States or Europe.

Learn more >

We are expanding our Dome Series with the launch of the CD22 and the CD22-E. The CD22 and CD22-E are 3MP cameras, with 10 meters of IR range. To help with investigations, the CD22 and CD22-E provide people and vehicle detection for motion search and trajectory analysis. The CD22 indoor model starts at $599 with 256GB of storage and up to 30 days of onboard retention.

Learn more >

In our August release, the following products and software updates will become available to all Verkada customers:

Cameras

• Our new CP52-E pan-tilt-zoom (PTZ) camera, which gives operators control over the camera’s field of view for improved monitoring over large areas. Learn more.

• The ability for customers to assign static IP addresses to their cameras. Learn more.

• Events, such as Person of Interest, License Plate of Interest, forced door open events, etc., in the history player timeline. Learn more.

• An expanded range of camera mounts, including a pole mount, corner mount, large arm mount, and recess mount. Learn more.

• End of sale for the ACC-MNT-9 pole mount, effective November 30, 2023. Learn more.

• End of sale for the ACC-MNT-10 corner mount, effective April 30, 2024. Learn more.

Alarms

• New Alarm License tiers that let customers choose the level of professional monitoring they need. Learn more.

• New Alarm Keypads that let employees arm and disarm sites, view camera feeds, and connect wireless sensors, all from a single device. Learn more.

• The ability to trigger alarms with line crossing or loitering; set custom verification rules and responses for different days and times. Learn more.

Access Control

• License plate recognition unlock (LPR unlock) support for access controlled gates that are secured with LPR-enabled bullet cameras. Learn more.

• Support for Schlage Control series wireless locks and a new door configuration page for Control lock deployments. Learn more.

• Support for in/out doors on the Door Events page in Command. Learn more.

• An updated version of the Floorplans that now includes Verkada Access Control doors. Learn more.

• The ability to save a set of filters as a saved report and configure that saved report to be exported and sent via email on a specified schedule. Learn more.

• The access control Events API, Access API and the Command Users API that lets users build custom integrations. Learn more.

Air Quality Sensors

• Enhanced Alerts through a cross-product camera and sensor feature that integrates people analytics with sensor alerts. Learn more.

Workplace

• A new user experience within Verkada Guest that is designed for healthcare, including integration with EMR. Learn more.

Intercom

• Third party SIP integration that allows Intercom to integrate with corporate VoIP or SIP phone systems. Learn more.

• Preconfigured audio messages, or automatic messages, that will play in response to specific event triggers. Learn more.

Command

• A simplified Helix event setup process, and support for Helix event creation directly through Command. Learn more.

• The ability for arg Admins to see a summary of support cases opened by users of their organization. Learn more.

• The ability for partners to view cross-customer data, including license expirations and missing licenses, active support cases, and a six-month case history, right from Command. Learn more.

Beginning September 15 2023, motion event schedules will no longer be configurable from the camera settings page. Camera events will be generated 24/7 by default, and motion event alert schedules will only be configurable from the Alert Inbox page. (Click here to learn more about setting up alerts and schedules via Alert Inbox.)

If you have any custom motion event schedules set up via the camera settings page, please ensure that you set up those same desired schedules via Alert Inbox prior to September 15 to avoid any disruption. For any questions, please contact our Support team at [email protected], or in Command.

New features will let customers using cameras as alarm triggers get more specific about what kinds of behavior should trigger an alarm while a site is armed.

• If a person or vehicle crosses a predetermined digital line, as opposed to simply appearing anywhere in the camera’s field of view or within a “region of interest”. Note that vehicle crossing events will not be verified by monitoring agents

• If someone is continuously detected on a camera for a given period of time and appears to be loitering

Customers can also now set different verification rules and alarm responses for different days or times, all within the same site. For example, you might want to only get notified if an alarm is triggered in the early evening, but escalate to law enforcement overnight.

All features will be turned on in Command for Alarms customers beginning August 24.

Read the full announcement here.

Org Admins will now be able to see a summary of support cases opened by users of their organization, from within Command. With this feature Admins will have a view of both currently active as well as resolved cases spanning the last 6 months. They will be able to view details such as when the case was opened, who opened it as well what the case is about. For closed cases they will also be able to see a summary of how the case was resolved. 

Note: This feature is currently limited to support cases initiated through the live chat option in Command.

We now offer customers the option to assign static IP addresses to their cameras, streamlining network management. This feature is particularly valuable for IT teams that prefer to closely manage IP addresses, require traffic prioritization rules for devices on their corporate network, or lack support for fully qualified domain names (FQDNs) within their networks. By allowing static IP assignment for all camera models, we empower our customers with greater control over their network infrastructure, ensuring efficient and reliable camera connectivity.

We have made significant improvements to our history player, aiming to boost the speed and precision of investigations. Building upon these advancements, we have introduced a new feature that highlights events in the timeline view. Through our latest update, users can effortlessly spot events like Person of Interest, License Plate of Interest, forced door open events, vape events, and more. This event highlighting capability allows customers to jump from one event to another, enabling them to conduct investigations with greater efficiency and effectiveness.

Verkada’s Access Control reports already let customers filter all access events (by time range, groups & users, doors, sites, and event type) to find and analyze exactly what they need. 

Now, we’ve added the ability for customers to save a set of filters as a saved report, making it easy to return to that saved report whenever needed. Additionally, customers can configure saved reports to be exported and sent via email to specified recipients on a specified schedule. This feature makes it easier than ever to automate event data exports from Verkada’s access control system.

For more information, please see this blog post.

We’re excited to launch three tiers of the Verkada Alarms License that include different levels of professional monitoring for different use cases.

All tiers of the Verkada Alarms License let you set up any Verkada device - including cameras, intrusion sensors, access control, and environmental sensors - as an alarm trigger or as part of an alarm response. Each license also includes optional agent responses, including requesting police dispatch and talking down to intruders.

LIC-BB Basic Alarm License ($600/year): Basic alarm monitoring without video verification. Recommended for organizations that don’t want third-party professional monitoring, or have an in-house monitoring team or SOC that handles alarm verification and response.

LIC-BA Standard Alarm License ($1,500/year): Monitoring with video verification in areas and during times where human activity is not expected, like a business or school after hours. Includes up to 100 total verification events per location per month, across a maximum of 50 cameras.

LIC-BV Premium Alarm License ($12,000/year): Monitoring with video verification in areas where limited human activity is expected, such as a parking garage or an ATM at night. Includes up to 1,000 total verification events per location per month, across a maximum of 50 cameras.

Custom Video Monitoring: If you need more than 1,000 monthly verification events or monitoring for over 50 cameras, please reach out to your Verkada sales rep or email [email protected] for custom pricing.

These Alarm Licenses will be available beginning August 24 and can be purchased as 1-, 3-, 5-, or 10-year licenses. One license is required per physical address.

Read the full announcement here.

Introducing the BK11 Alarm Keypad and the BK21 Alarm Keypad + Wireless Hub.

Both models allow employees or other authorized users to arm and disarm the alarm system using a unique keycode. The keypads also show the status of every alarm device in the building, making it easy to check if an active device is preventing the system from being armed.

The BK11 and BK21 also both support live camera viewing, which lets users see what’s going on around the property directly from the keypad screen. In case of emergency, staff can enter a duress code or press the keypad’s panic button to call for immediate help.

Organizations using Verkada’s wireless intrusion sensors can connect them directly via the BK21’s built-in wireless hub. Sensors will automatically show up in Command as available alarm triggers.

Both keypads will be able to seamlessly connect to a Verkada BP41 Alarm Panel via a standard four-wire connection (RS485) used by legacy keypads, helping organizations save significant time and money when switching from a legacy system to Verkada.

The BK11 Alarm Keypad will be available for $399, and the BK21 Alarm Keypad + Wireless Hub for $799. One Verkada Alarms License per location is required to use the Alarm Keypad. Both models will be available to ship to the US and Canada beginning August 24, with additional countries available later this year.

Read the full announcement here.

We’re excited to introduce a new user experience within Verkada Guest designed for hospitals, clinics and medical facilities. Guest for Healthcare includes:

• EMR Integration – automatically surface relevant patient information from your EMR system when checking in visitors

• Instant visitor screening – screen visitors against known offender databases and patient-specific approve/deny lists

• Active visitor tracking — enforce visitation limits by keeping track of signed-in visitors for each patient

• Secondary checkpoints — restricted units like ICUs and NICUs can easily verify checked-in visitors before allowing entry

Guest for Healthcare is included with every Workplace license and is available in beta now.

Learn more >

Verkada's new CP52-E pan-tilt-zoom (PTZ) camera gives operators control over the camera’s field of view for improved monitoring over large areas. Equipped with a 5MP image sensor, the CP52-E has 360-degree pan and 220-degree tilt capabilities. Operators can use this camera to investigate moving subjects and capture comprehensive footage across vast spaces, all with remarkably low latency (<500 milliseconds). The CP52-E features 28x optical zoom to capture finer details of the scene, and delivers excellent detail - even in low-light conditions - with an infrared range (IR) of 100m / 382ft.

Learn more >

Accessed through Command orgs, partners can view cross-customer data by selecting 'Partner Tools' from the 'All Products' menu. This offers insights into licensing, including expirations and missing licenses, active support cases, and a six-month case history. Relevant Verkada contacts are available, enhancing communication and collaboration for an improved customer experience.

Helix empowers customers to generate customized searchable events by combining data from third-party applications with Verkada camera footage. These unique events can be conveniently accessed and searched through the Alerts tab in Command.

Setting up Helix is accomplished via Verkada's public API endpoint. We have simplified the initial event setup process by providing a step-by-step walkthrough within the Command UI. Furthermore, Helix has become more user-friendly as we now offer support for Helix event creation directly through Command. This capability allows users to create, delete, and modify schemas directly from the Command interface. Additionally, to facilitate customization, we provide reference schemas that can be utilized when crafting custom scripts.

We have expanded and improved our camera mount accessories, providing you with even more options to optimize your Verkada camera deployment.

• ACC-MNT-POLE-1 Pole Mount: Replacing the ACC-MNT-9, this new pole mount is compatible with all Verkada camera models. It allows you to attach cameras to circular poles ranging from 2" to 6" in diameter.

• ACC-MNT-CORNER-1 Corner Mount: Replacing the ACC-MNT-10, the new corner mount is perfect for attaching Verkada cameras to external corners of buildings. When combined with other Verkada mounts, it offers a secure and convenient solution for corner installations.

• ACC-MNT-XLARM-1 Large Arm Mount: Our expanded portfolio now includes this mount, ideal for larger cameras such as the CH52-E Multisensor, Dome Series, and the recently announced CP52-E PTZ camera. The extended length of the arm helps distance cameras from the walls that they are mounted to, thereby providing the camera a better angle to capture action that occurs near the wall.

• ACC-MNT-REC-1 Recess Mount: Specifically designed for indoor Dome cameras, this mount allows customers to flush-mount cameras with a drop ceiling. It provides a more discreet installation option for indoor security.

Learn more >

As of November 30th, 2023 we will no longer sell ACC-MNT-9 pole mounts. We will continue to provide support for this product through our 10-year warranty period.

The ACC-MNT-9 will be replaced by our new pole mount, the ACC-MNT-POLE-1.

As of April 30th, 2024 we will no longer sell ACC-MNT-10 corner mounts. We will continue to provide support for this product through our 10-year warranty period.

The ACC-MNT-10 will be replaced by our new corner mount, the ACC-MNT-CORNER-1.

Organizations can now (by enabling the corresponding feature in Admin) require a reason to be provided when a user performs any sensitive actions. The provided reason will then be documented in the Audit Log.

Note: This feature can currently be enabled for POI creation as well as feature removal.

We are announcing support for Schlage Control series wireless locks and are releasing a new door configuration page designed to support Control lock deployments in multi family applications. The new door configuration page is available in Command for all orgs that have configured Control locks.

Learn more in the launch blog post.

We are launching Enhanced Alerts, a cross-product camera and sensor feature that integrates people analytics with sensor alerts. Now, all sensors paired with a context camera will have:

• People detection thumbnails show all people detected before, during, and after a sensor alert.

• Activity overlay to mark people or vehicle activity on the sensor alert graph. 

Learn more in this blog post.

Verkada intercom integrates with traditional phone systems, allowing organizations to leverage their existing infrastructure and workflows. Through PSTN calling, the intercom can dial any telephone number, including landlines. And with third party SIP integration, any corporate VoIP phone system can be used as well. 

Setting up a PSTN or SIP receiver is as easy as adding a phone number or SIP extension in the intercom smart call routing flow – no need to configure new phones or change anything with your phone provider. With DTMF support, the intercom can unlock a door directly through the phone’s keypad (e.g., by pressing “9”).

PSTN calling 

• Dial cell phones, landline receivers, and other traditional telephony endpoints. 

• Add an extension to call a specific individual or department

SIP integration 

• Call IP phones and clients in your VoIP system, even offline if SIP server is hosted on-prem

• Assign a custom caller ID so each intercom has a unique name

• Receive video calls on video-enabled SIP clients 

Learn more in the launch blog post.

The Verkada TD52 Video Intercom can now play preconfigured audio messages, or automatic messages, in response to specific event triggers. Automatic messages automatically respond in the following scenarios:

• Lockdown: plays anytime a door is locked due to an access control lockdown.

• Device offline: plays when a call is initiated and the TD52 is offline. 

• End of list: plays when a call reaches the end of a call sequence or an empty call sequence.

Triggers are set at the org-level settings and have intercom-level overrides.

Learn more in the launch blog post.

We’re committed to building best-in-class credentials that provide the right level of security and the most seamless user experience. Today, we are excited to release a new parking lot entrance credential capability: license plate recognition unlock (LPR unlock). 

LPR unlock utilizes a new peer-to-peer communication protocol to facilitate secure device interactions between LPR-enabled CB52 and CB62 bullet cameras and Verkada’s AC42 and AC62 door controllers. Peer-to-peer communication enables fast unlock times and a seamless end-user experience, ensuring gates can open within half a second, regardless of internet connectivity. 

LPR unlock also introduces a new form of credential, license plates, which are available on all user profiles. Command users can also assign a license plate by clicking the new “Assign Access User +” button on the License Plate feed page. 

Please see the new License Plate Recognition (LPR) Unlock Integration Guide for more information on this integration.

To continue providing innovative and easy-to-use access control capabilities, we’re excited to launch the access control Events API and the Command Users API. These APIs give developers and engineers powerful tools to enhance building security and drive more business value with their Verkada access control deployments.

The User API allows customers to conduct all user management programmatically by enabling integrations between Verkada and on-prem and third-party cloud-based user management systems like PeopleSoft and Workday. 

The access control events API allows developers and engineers to build custom integrations and business intelligence applications based on access control events like door unlocks. 

Both the events and user APIs are now available. For more information on Verkada’s access control APIs, please reference the launch blog post.

Many of our customers have doors with readers on both sides of the door – i.e. an inbound reader and an outbound reader. We are pleased to now support these in/out doors directly. 

To use in/out doors, customers simply set up the doors in Command by specifying the set of door slots that will be used on the AC42 or AC62 for the inbound reader and the outbound reader.

Only one door license is needed for an in/out door. See the launch blog post for more information.

Note: aside from high security cases, emergency egress should be allowed in cases of outbound badge failure.

We’ve updated floorplans to include Verkada Access Control doors. With this update, customers can easily place a door on a floorplan, and edit its size, orientation, and door style (single or double door) so it fits perfectly on the blueprint. When monitoring a floorplan, each door will have color, an icon, and a position to show you the state of that door (e.g. unlocked, locked, DFO, DHO, lockdown, low battery). This is a powerful tool to visualize and monitor the state of physical access control on any of a building’s floors, and to see the status of a specific door in real-time.

See the launch blog post for more information.

Verkada is announcing the upcoming end of sale for the BC51 Alarm Console, to be replaced by the BC82 Alarm Console. Final orders for the BC51 must be received by August 31, 2023.

Learn More

Introducing new LED status indicators on Verkada cameras which provide information about the camera's network connectivity. The new LED patterns indicate specific network error states in addition to the previous LED statuses. These LED status indicators can be used to diagnose network connectivity issues such as duplicate IP, DNS errors, no IP assigned and more.

Learn more >

Verkada camera customers now have the option to assign static IP addresses to their devices. This feature makes it simpler for customers to establish a fixed block of IP addresses that will not change and can be whitelisted on their network. This is especially beneficial for customers with firewalls that lack support for fully qualified domain names (FQDNs).

The Profiles page has been revamped and is now known as the People of Interest page. With the new user interface, users can add tags to each Person of Interest, making them easily searchable. Notes can also be included to offer context regarding the identification of a Person of Interest. Depending on the level of detail included in the notes, they may disclose information about the individual's past conduct. Users also now have the ability to create alerts directly from a Person of Interest page, which was not previously possible.

Learn more >

Our latest camera models offer improved accuracy and a 70% reduction in duplicate detections. Powered by a CV-enabled chipset, these models utilize larger and faster CV models to identify people and vehicles, combining detections over multiple frames. 

In Command, our user interface has been enhanced. Users can now replay videos instantly by hovering over search results, streamlining review processes. Trajectories of detected persons can also be viewed, expediting search result scanning.

Learn more >

Verkada is thrilled to introduce the CD32, the newest model in the Dome Series and expansion of the camera-line. This new dome camera offers 3MP sensor resolution and fully supports Verkada's People and Vehicle Analytics. The CD32 is available in both indoor and outdoor versions and offers up to 768 GB of onboard storage, allowing for retention of up to 90 days of continuous footage.

Learn more >

In Command, we now offer a "Notes" section under camera information, designed specifically to simplify fleet administration. This feature allows admins to add notes indicating each camera's purpose and the necessary maintenance or troubleshooting actions.

Learn more >

Customers can now highlight important details and thoroughly document security events in archived footage captured by CF81-E Fisheyes. This enhancement allows customers to control the recording of a video that zooms in on a particular object, pans across the video, and ends at a specific point.

Introducing our redesigned history player for faster and more accurate investigations. The default timeline view has been condensed to 10 minutes, making it easier to locate events at specific times. Motion events are indicated by blue bars, with height representing event quantity.

We've improved video scrubbing by precisely matching thumbnails with associated videos. Clicking a thumbnail now plays the video from the displayed time. Icons for frame jumping, playback speed adjustment, and zooming are more visible and discoverable.

Learn more >

We now provide customers with more flexibility and control over their bandwidth usage, whether it's managing consumption during peak hours or prioritizing essential systems. Customers can restrict the total bandwidth consumed by all Verkada cameras at a site using the Enterprise Bandwidth Manager (EBM).

Users can access this option through the Manage Sites Page or by clicking the site menu and selecting the "Manage Bandwidth" button. By entering the maximum upload bandwidth that Verkada cameras can consume in Command, EBM will automatically start to monitor and manage all bandwidth-consuming processes. If a process exceeds the maximum bandwidth, such as a new video stream, EBM prevents it from running until sufficient bandwidth becomes available.

Learn more >

We are excited to announce the next generation indoor Mini Dome camera; the CM42. Equipped with the cutting-edge Sony IMX675 image sensor, increased storage capacity, and advanced Ambarella CV25S88 system on a chip (SOC), it surpasses its predecessor in terms of image quality and analytics performance.

Learn more >

Experience enhanced video quality without additional bandwidth with H.265-encoded video! H.265 is available for all Verkada camera models and all browsers. This feature will be progressively rolled out to all Verkada organizations.

Learn more >

We are excited to announce that the integration of Verkada Guest with Clever is now out of beta and officially available for all customers.

Clever is the leading provider of single sign-on for schools. This integration enables Verkada Guest to seamlessly communicate with some of the most commonly used student information systems (SIS). The Clever integration allows Verkada Guest to support new education use cases, such as early dismissal and tardy tracking.

Verkada encrypted credentials are a new access card SKU that offers AES128-bit encryption that adheres to the DesFire Ev3 global card security standard. Verkada encrypted credentials make it more difficult for bad actors to steal, bypass, or impersonate user credentials.

The Sensors home page now includes a sensitivity toggle that allows customers to increase or decrease the sensitivity of vape alerts.

Users can initiate talk down calls to any TD52 intercom using the Verkada Desk Station, Verkada Pass, or Verkada Command. The capability supports 1:1 calling, whereby a caller can use an intercom receiver to talk down to one TD52 video intercom.

Many organizations have regulatory or compliance requirements that require them to regularly calibrate their sensors for critical use cases. To support these use cases, we are launching a calibration interface for SV sensors in Command. This interface allows customers to 1) calibrate their sensors to the required specifications and 2) easily download a certificate to verify compliance.

Verkada is pleased to annnounce a new vape detection algorithm that improves the accuracy of our vape detection system by 25%. This update will be rolled out to all new and existing sensors starting today.

Verkada Alarms customers can now enjoy an improved user experience in Command across various Alarms pages.

On the Alarms homepage, users can now see all their alarm sites in an interactive map view, including which are armed and disarmed, and any sites that are currently experiencing an alarm.  Simply zoom into any of these locations and click to see more detail in a new view that includes all important information for that location system health, connectivity, and recent arm, disarm, and alarm events.

For each alarm event, a new Report page is also available. These pages tell the user exactly what happened during an alarm incident, written out in plain English. Users can see exactly what triggered the alarm, the video footage that monitoring agents reviewed, and any action that was taken in response. Users are also able to export and share this information with a single click.

On June 8th, the following product and software updates will become available to all Verkada customers: 

Cameras

• CD32 Dome: Introducing the CD32, Verkada's latest addition to the Dome Series, a 3MP Dome Camera with People and Vehicle Analytics, available in indoor and outdoor versions, featuring up to 768 GB of onboard storage for up to 90 days of continuous footage retention

• CM42 Mini: Introducing the CM42, the second-generation indoor Mini Dome camera with enhanced image quality, increased storage capacity, and advanced analytics performance, featuring the Sony IMX675 image sensor and Ambarella CV25S88 system on a chip (SOC).

• New motion search experience: We now offer an enhanced motion search experience, with trajectory analysis, improved accuracy, reduced duplicate detections, and streamlined video replay in Command.

• H.265 support across all browsers: Experience enhanced video quality without additional bandwidth with H.265-encoded video! H.265 is available for all Verkada camera models and all browsers. This feature will be progressively rolled out to all Verkada organizations.

• Updates to history player: The history player in Command now features a condensed 10-minute default timeline view, improved video scrubbing with precise thumbnail matching, prominent motion event indicators, and enhanced visibility of frame jumping, playback speed adjustment, and zooming icons for faster and more accurate investigations.

• Camera notes: We added a new "Notes" section under camera information, streamlining fleet administration by enabling admins to add purpose-specific notes and maintenance instructions.

• Enterprise Bandwidth Manager: Introducing the Enterprise Bandwidth Manager (EBM), providing customers with control over Verkada camera bandwidth usage, enabling restriction and management of total bandwidth consumed at a site.

• People of Interest page: The Profiles page has undergone a significant revamp and is now the People of Interest page, featuring an improved user interface where users can add tags, include notes for context, and create alerts directly from the page.

Access Control 

• ASSA ABLOY Aperio Wireless Lock Integration: Verkada access control now integrates with to the Aperio lineup of integrated door locks, electric strikes, deadlatch locks and cabinet locks.

• Encrypted Credentials: A new access card SKU that offers AES128-bit encryption that adheres to the DesFire Ev3 global card security standard.

• AC42 Door Controller: A new door controller that builds on the capabilities of the AC41 by adding support for Fire Alarm Interface (FAI) integrations and support for two request-to-exit devices. 

• Access Control Sub-sites: Organizations can enable Access Control sub-sites when adding a door to Verkada Command. This capability makes it easier for customers to manage large global deployments from a single cloud-based solution.

Intercom

• Single Door Controller Support: The TD52 can now function as a single door controller that allows organizations to connect their AD33 door readers to the TD52 video intercom through the RS-485 port on the back of the device.

• Talk Down Support: Users can now initiate talk down calls to any TD52 intercom using the Verkada Desk Station, Verkada Pass, or Verkada Command.

Air Quality Sensors

• BACnet Integration: Verkada air quality sensors now integrate with the popular Building Management System (BMS) protocol BACnet.

• New Vape Detection Algorithm: Verkada is pleased to annnounce a new vape detection algorithm that improves the accuracy of our vape detection system by 25%.

• Vape Alert Sensitivity Toggles: A new sensitivity toggle on the sensor home page allows customers to increase or decrease the sensitivity of vape alerts.

• Sensor Device Calibration Interface: Today, we are launching a calibration interface for SV sensors in Command. This interface allows customers to 1) calibrate their sensors to the required specifications and 2) easily download a certificate to verify compliance.

Alarms 

• Next-Generation Alarm Console: The unique BC82 Alarm Console gives on-site and remote users better visibility and control over what is happening in their facilities, thanks to an arm/disarm keypad, built-in camera, powerful speaker, 90dB siren, panic button, camera streaming, and more.

• New Alarms Experience in Command: The redesigned Alarms experience in Command allows users to see all their alarm sites in a map view, provides an easier-to-navigate view of recent alarm activity within a site, and includes a new Report page that explains what happened during an alarm event, written out in plain English.

Workplace (Guest + Mailroom) 

• Introducing Verkada Workplace: We’re excited to announce that we are bundling our visitor management and mailroom management solutions into a single Verkada Workplace offering for no additional cost.

• Verkada Guest Now Integrates with Clever: Guest now integrates with Clever, the leading provider of single sign-on for schools, which unlocks numerous new use cases, such as tardy and early dismissal tracking.

To learn more about these updates, please read the detailed posts below.

We’re excited to announce the launch of the BC82, the next generation of Verkada’s unique Alarm Console device. In addition to an arm/disarm keypad, the BC82 includes features that let employees see and manage what is happening in their building, whether they are on-site or miles away. These include a built-in camera, a powerful talk-down speaker, a 90dB siren, and a digital panic button. The BC82 also contains a fully integrated wireless hub, which can connect with up to 60 wireless intrusion sensors (motion, door, glass break, water leak, or panic button) at a range of up to 1,000 feet.

Click here to learn more about the BC82 Alarm Console.

We’re excited to announce that we are combining Verkada’s visitor management product and mailroom management products into a single Verkada Workplace solution. This makes it easier and more affordable for organizations to enjoy the combined benefits of both products, including streamlined admin workflows and increased building, people, and package security.

All Verkada customers who have already purchased either Verkada Guest or Mailroom will now have access to the complete Workplace suite with both products, for no additional cost.

Verkada Workplace is now available for $300 (MSRP) per site, per month. Click here to learn more.

The TD52 can now function as a single door controller that allows organizations to connect their AD33 door readers to the TD52 video intercom through the RS-485 port on the back of the device. This capability eliminates extra hardware and cabling. All new and existing TD52 video intercom devices will support single-door controller functionality.

Verkada air quality sensors now integrate with the popular Building Management System (BMS) protocol BACnet. With this integration, organizations now have the ability to automatically turn on HVAC systems to respond to suboptimal air conditions.

Verkada access control now integrates with to the Aperio lineup of integrated door locks, electric strikes, deadlatch locks and cabinet locks. Every lock in the ASSA ABLOY Aperio lineup connects wirelessly to the RS485 Hub, which connects directly to a Verkada door controller and can be managed through Verkada Command. Each AC42 controller can access control up to 16 locks.

The AC42 is a new door controller that builds on the capabilities of the AC41 by adding support for Fire Alarm Interface (FAI) integrations and support for two request-to-exit devices. The AC42 door controller is available for customer purchase at the same price as the AC41 door controller: $1,799.

To give organizations even more tools to monitor their buildings, Verkada Access Control now supports sub-sites within Verkada Command. Like Alarms, Cameras and other Verkada products, organizations can enable Access Control sub-sites when adding a door to Verkada Command. This capability makes it easier for customers to manage large global deployments from a single cloud-based solution.

With this update, Organization Admins will be able to create multiple different privacy and security disclosures for their organizations. These disclosures can be created per site, or for a group of sites, and will only show device & feature info specific to the selected sites.

At the end of May, the following product updates will be available to all Verkada customers:

Command

• Easily add multiple devices into a site with our new CSV upload feature.

• Organization Admins can now create multiple different privacy and security disclosures for their organizations.

Access Control

• We are launching the AC42, the next generation AC41 that includes new terminals, easier install capabilities, fire alarm interface support and dual AUX support.

• We are launching the AD33 card reader, which has the same design as the AD32 and supports hardware updates to enable future product updates.

To learn more about these updates, please read the detailed updates below.

Easily add multiple devices into a site with our new CSV upload feature. Use our provided template or create your own CSV with a list of the serial numbers that you'd like to add — and then click upload to see all the listed devices appear on your screen, ready for activation.

We are launching the AD33 card reader, which has the same design as the AD32 and supports hardware updates to enable future product updates. The price of the AD33 is the same as the AD32. As of May 8, 2023, the AD32 is officially end of life.

Please see here for more information: https://help.verkada.com/en/articles/7869167-end-of-sale-announcement-for-ad32

The AC42 is the next generation AC41 that includes new terminals, easier install capabilities, fire alarm interface support and dual AUX support.

Within the Audit Log, Organization Admins can now view thumbnails of the clip that was viewed during a camera viewing event. Image thumbnails will be available for both livestream and historical stream events. Additionally, the Audit Log event search now supports product based grouping to make investigations easier.

At the end of April, the following product updates will be available to all Verkada customers:

Command

• Users will now be able to manage their sites, across all their devices, from one unified site manager.

• SCIM now supports syncing phone numbers from your identity provider to Verkada Command.

• Org Admins can now create multiple privacy and security disclosures for their organizations.

• Org Admins can now view thumbnails of the clip that was viewed during a camera viewing event.

Sensors

• The SV25 can store 90 days of audio.

Access Control

• Six additional updates as part of the Command 3.0 redesign.

Guest

• Guest supports a new visitor type, "Bells," which simply notifies a host.

• Employees can receive notifications on Microsoft Teams.

• Admins can further customize visitor data exports and reports.

• Organizations can require that a person's face be detected in the Guest iPad camera in order to take a photograph.

• More customizable visitor badges to only show the information they want.

• Admins can permission users via Command groups, instead of individually.

• Organizations can select one or more default hosts per guest type.

• Schools can confirm a one-off student pickup by an authorized adult.

• Organizations can apply Guest settings to all sites, globally.

• Ability to notify a receptionist that they are needed at the front desk.

Mailroom

• A new analytics page within Mailroom allows organizations to gain more specific and useful insights into their mailroom operations and inventory.

• Employees can receive notifications on Microsoft Teams.

To learn more about these updates, please read the detailed updates below.

SCIM now supports phone numbers! You can now sync phone numbers from your identity provider to Verkada Command. If a user is a SCIM managed, their phone number will no longer be editable through Command — it must be altered from within the identity provider.

Users will now be able to manage their sites — across all their devices — from one unified site manager. Site-based permissions for all devices can be set from Admin > Sites. This page can also be quickly accessed from the top right corner of the various product pages.

As part of the Command 3.0 redesign, Verkada access control will release updates to the following user experiences:

• New and more consistent tables

• A new reports page

• New filter bars

• A redesigned roll call landing page

• Newly designed modals

• Minor updates to the access control home page

Customers can now store 90 days of audio on the SV25.

We’re excited to announce several new features for our Guest and Mailroom solutions that will be available to all customers by the end of April.

Guest

• Guest now supports a new visitor type, "Bells." This visitor type simply notifies a specific host and does not collect any guest information - perfect for things like package dropoffs.

• Users now mark someone as a Person of Interest directly from Guest, and set up alerts to be notified if that individual is subsequently detected on the property.

• Employees can now receive notifications via Microsoft Teams, including guest sign-ins, hosts approving or denying guests, and invite confirmations.

• Admins exporting visitor data from Guest will be able to further customize and filter their reports, in order to only pull relevant information.

• Organizations can require that a person's face be detected in the Guest iPad camera in order to take a photograph.

• Organizations can further customize visitor badges. Badges can now include question responses (such as "What department are you visiting?") and admins can disable fields they don't care about.

• Admins can permission users via Command groups, instead of individually.

• Organizations can select one or more default hosts per guest type, to be notified in case a specific host is not selected for a visitor.

• Temporary Guardian Pickup enables schools to confirm that a designated adult is temporarily authorized to pick up a student.

• Admins can apply a given set of Guest settings to all sites, globally, helping to save time and ensure standardization across large organizations.

• Ability to notify a receptionist that they are needed at the front desk, such as to confirm a Security Screen result, receive a package, or assist a visitor.

• Guest is available in Japanese on the iPad.

Mailroom

• A new analytics page within Mailroom allows organizations to gain more specific and useful insights into their mailroom operations and inventory. You can quickly determine the number of packages arrived, packages picked up, and pickup time health over a given period, including trends from the previous period. You can also gain detailed and granular insights with the interactive Package Volume and Mailroom inventory charts. This can help mailroom administrators with some of their most difficult tasks, such as accounting inventory and planning staffing requirements for their mailroom operations.

• Employees can receive package notifications via Microsoft Teams.

The VX52 Viewing Station now supports the SV21, SV23, and SV25 sensors in the Sensor Readings Smart Tile! Customers can use this feature by going to Command Web to configure and show the newest sensor readings.

Command Mobile now supports the BZ11 Horn Speaker. With BZ11 support now live, customers can receive a person-detected notification on their phone, open the app, and immediately talk down to intruder - all in just 30 seconds.

Verkada Command Mobile has revamped the Archives feature to look more modern and easier to use. With this new design, users can quickly find and access archive recorded footage, making it easier to review and identify security threats.

Verkada’s SV23 and SV25 environmental sensors can now be utilized for monitoring environmental conditions in compliance with the RESET building standards certifications. The RESET standard, “is a set of standards and assessment tools & services focused around data quality and data transparency with the purpose of helping built environments become healthier and more sustainable.”

The SV23 measures all 5 parameters required by the RESET Air Standard for Commercial Interiors, including PM2.5, TVOC, CO2, temperature, and humidity. The SV23 can also be used for vape detection and monitoring air quality, among other use cases.

 The SV25 also monitors and measures all 5 parameters required by the RESET Air Standard for Commercial Interiors, in addition to total volatile organic compounds, carbon monoxide, ambient light, motion, AQI, formaldehyde and more. With advanced air quality monitoring capabilities, the SV25 is great for monitoring office spaces, laboratories, hospitals, manufacturing environments and other indoor areas.

 To learn more about the RESET certification and how Verkada’s environmental sensors can help you comply with these standards, please review the RESET certification for Verkada’s sensors, as well as the capabilities of the SV23 and SV25.

At the end of March, the following product updates will be available to all Verkada customers:

Alarms

• Verification Rules will enable organizations to customize how agents should respond to various alarm trigger events.

• Users will be able to pull relevant data on alarm sites and devices via the API, or use our webhook to subscribe to arm/disarm/alarm events.

Guest

• Guest will be available in Japanese on the iPad application, allowing a greater number of visitors to check-in in their preferred language.

• Organizations using Guest will be able to choose to have open-ended questions printed on visitor badges, such as a visitor’s destination within a building.

• Guest will support sending host notifications to employees via Microsoft Teams.

Air Quality

• Verkada’s SV23 and SV25 environmental sensors can now be utilized for monitoring environmental conditions in compliance with the RESET building standards certifications.

To learn more about these updates, please read the detailed updates below.

We’re excited to announce the addition of two new Verkada Alarms features that allow organizations to further customize their solution to meet their needs.

First, Verification Rules will enable organizations to customize how agents should respond to various alarm trigger events, such as when the agent is unsure whether a person’s behavior represents a threat, or when they see an apparent employee doing routine activity. In addition, we’re introducing the ability for customers to receive SMS and email notifications for situations that shouldn’t be ignored but that don’t rise to the level of a full alarm.

Second, we’re making it easier for customers to integrate data from Verkada with third-party systems. Now customers can easily pull relevant data on alarm sites and devices via the API, or use our webhook to subscribe to arm/disarm/alarm events, bringing this information into other applications to improve user experience, simplify workflows, and automate routine tasks.

This February, we're rolling out a new product line to our portfolio, as well as updates that will make Verkada’s platform even more powerful. Specifically:

Intercom

• Verkada Intercom - a reimagined building entry and communication experience. 

Video Security

• 2nd generation Bullet Series cameras - with even better image quality, improved analytics, and an easier installation experience.

• New License Plate Recognition (LPR) experience - now supporting up to three lanes of traffic at speeds up to 80mph.  

• Helix - Verkada’s video search and integration engine to connect Verkada to third party databases and applications. 

• Alert Inbox - to see and manage all Camera Alerts in a single location. 

• People Heatmaps - to view a history of individuals' movements on floorplans and uses color-coded contours to show areas of high activity.

• Scheduled Firmware Updates - to specify a convenient time window when automatic updates can happen.

• Mount: Square Junction Box - for mounting Bullet Series cameras, hiding wires and connectors, and achieving a sleek, professional look.

• Mount: Camera Weather Shield - weather shield for protecting Dome Series and Fisheye cameras. 

Alarms: 

• BZ11 Horn Speaker - supports user and professional monitoring agent talk down for intrusion deterrence.

Sensors: 

• Sensor Analytics - Track and monitor alert trends across your organization at the org, site and device level.

• Sensor Thumbnails - Upload custom images to more easily identify specific sensors.

Workplace: 

• New features and integrations - Enhanced Security Screens feature and integrations with student information systems to unlock new use cases.

Command:

• New Navigation Experience - to enable users to quickly access different products and specific features in a more intuitive manner.

• Privacy & Security Disclosures - to help customers communicate which products and features are being used in their organization. 

• Compliance Report - that provides a succinct summary of all feature settings at both the organization and device level.

• Live Viewers - which gives Command users deeper visibility into who is watching a camera’s live stream. 

• Feature Manager - enables Organization Admins to disable or permanently remove certain features at the organization level.

• Internationalization - we now offer Command and Verkada website support for French, Spanish and Japanese.

• Command Mobile Internationalization - Like Command, we now offer Command Mobile for French, Spanish and Japanese.

• Quick Setup for Cameras - copy settings from an existing camera to one that is being newly installed.

• Improved Search in Audit Log - filters applied in the Audit Log page can now be persisted when exporting historic log data.

To learn more about these updates, please read the detailed updates below.

Introducing Sensor Thumbnails, a new way to organize your sensor devices. Starting February 23rd, customers will now be able to upload a custom image to help them easily identify their sensors. A picture is worth a thousand words, associating sensor devices to a custom thumbnail will allow customers to easily identify their sensors on the air quality home page.

The latest version of Command Mobile is now available in French, Spanish and Japanese. Like the recent updates to Command, users can switch between languages within Command.

A new suite of features for the Verkada Guest visitor management solution helps increase student safety, streamline guest check-in experience, and reduce workload for administrators.

A new integration with Clever, a leading provider of single sign-on for schools, allows Verkada Guest to seamlessly communicate with some of the most commonly used student information systems (SIS). This enables new use cases, such as late arrival and early dismissal tracking through Guest. Administrators can print tardy badges directly from Guest, as well as print color-coded visitor badges according to guest type, such as parent or contractor.

With student safety top of mind, Verkada Guest is also improving our Security Screens feature. Verkada now uses Checkr to conduct criminal background checks and/or review visitors against registered sex offender lists. Individuals can now be added to auto-approve or auto-deny lists, saving repeat visitors and administrators time during future visits.

All new features are now available in Verkada Guest. Visit https://www.verkada.com/school-visitor-management-software/ to learn more.

Verkada Alarms gives organizations the ability to protect their people and property from immediate threats, and today we’re excited to continue expanding our intrusion deterrence solutions with the BZ11 Talk Down Horn Speaker.

The BZ11 speaker can be paired with one or more cameras in Command with a single click - no complex integrations or configurations required.

If a user sees something suspicious on camera, they can simply click the talk icon on the camera feed and talk down through the associated speaker(s). The BZ11 also has an integrated microphone to provide on-the-ground context.

Organizations with the LIC-BA Alarms License can also leverage professional monitoring agents to review footage of alarm events and directly talk down to intruders in real time. Additionally, organizations can configure text-to-speech or pre-recorded messages to play as an automated response if an alarm is triggered.

The BZ11 Horn Speaker will be available to ship March 1, 2023. Visit https://www.verkada.com/alarms/horn-speaker/ to learn more.

Verkada’s video intercom system replaces fixed receiver stations, hard-wired installations, and static configurations with simplified hardware and intuitive yet powerful cloud-based software. Verkada’s new TD52 Video Intercom provides sharp video and intelligible audio across four smart receiver types. Now, organizations can take calls on the Verkada Pass iOS and Android application, on the new Verkada Desk Station iPad app and via existing telephone numbers. Additionally, in March 2023, we will launch support for call receiving via Verkada Command. 

In addition to clear audio and video and flexible receiver options, Verkada Intercom leverages Verkada Command to give users an even more building entry and security capabilities. In Command, admins can specify smart call routing flows, review call events and annotated call logs, configure devices and leverage Verkada video security cameras for their eye-level mounted TD52 Video Intercom.

Together, these capabilities give organizations the ability to improve building entry security and truly take calls from anywhere. For more information on Verkada Intercom, please read the launch blog for Verkada Intercom.

One of the benefits of Verkada’s air quality sensors is simplified alerting capabilities that allows organizations to better understand what is happening in their environments. To make it even easier for organizations to view and analyze their sensor data, Verkada is releasing new sensor analytics features. 

Sensor analytics will give customers a new way to track and monitor alert trends across their organization. Organizations can now understand environmental trends and behaviors at the organization, site and device level. This capability will give customers a way to quickly see, for example:

• Which schools or bathrooms have the most vape events

• Which manufacturing areas have the highest noise levels

• What server rooms experience the most temperature alerts

Sensor analytics will be available starting February 23rd.

To meet the needs of our growing global customer base, we have expanded our language offerings and are pleased to announce Command and Verkada website support for French, Spanish and Japanese. 

Learn More

Our 2nd generation bullet cameras are now able to capture license plates for vehicles traveling at speeds up to 80mph / 128kph, a significant improvement from the 25 mph / 40kph capability of our previous generation. For the first time, we are also able to support LPR coverage across up to three lanes, simplifying installations for our customers and expanding the results that can be gathered by a single camera.

We have also significantly improved the investigation capabilities for current and previous generation bullet cameras in LPR mode. These improvements include the ability to review historical footage, conduct motion searches, and create archives. Navigation has also been streamlined, with the option to easily switch between LPR and context camera views while reviewing events. Thanks to these software updates, installing a separate context camera is now fully optional.

Learn More

Verkada provides automatic firmware updates for the cameras to ensure that customers have the latest software features and security patches. Today, we are very excited to announce scheduled firmware updates. Customers now have the ability to specify a time window, when updates can happen, respecting customers’ infrastructure needs. The ability to schedule firmware updates is generally available today for all customers.

Learn more

To help expedite and streamline the initial configuration process, we are excited to announce 'quick setup' for cameras. With this feature, Command now supports the ability to (optionally) copy settings from an existing camera to one that is being newly installed. When installing a camera to a site, users will be able to select from a dropdown list of all the cameras that are already in that site and apply settings from the latter to the former.

To help make transparency, privacy, and compliance simpler for our customers, we now offer a Verkada Privacy & Security disclosure. Using this feature, customers can communicate which products and features are being used in their organization. 

Learn More

Today, we are excited to announce a new feature called "people heatmaps" that goes beyond security to provide greater insight into activity on the premises. This feature allows customers to view a history of individuals' movements on floorplans and uses color-coded contours to show areas of high activity.

Learn More

With the launch of the Alert page, customers can now see and manage all their Camera Alerts in a single location. Mimicking functionality of a traditional email inbox, the Alert page gives an overview of all Alerts the customer has set up, as well as the notifications they have received from that Alert. This helps streamline the investigation workflow and reduce the risk that incidents go undetected.

Learn More

Helix is a powerful tool that enables customers to add context to their video security footage, thus expanding and accelerating the business value of Verkada's Command platform beyond physical security. With the help of Verkada's flexible APIs, Helix empowers customers to extract transaction data from various on-premises or cloud-based systems and integrate it into Verkada Command. Helix then utilizes this data to index video footage based on specific attributes required by the customer. Finally, Helix offers flexible search tools, making it easy for customers to locate the exact video they need.

Learn More

Feature Manager will includes a "Compliance Report" pdf view that provides a succinct summary of all feature settings at both the organization and device level, including when a feature’s status was last modified and by whom. It is designed to be a resource that organizations can use to support compliance and audit processes.

Compliance Reports will become available with Feature Manager by the end of February 2023.

Today, we are thrilled to unveil a new and enhanced navigation experience in Command, enabling users to quickly access different products and specific features in a more intuitive manner. Changes include:

• Cleaner, more consolidated experience for switching between products.

• Easily discover product-level features and pages

• Quick access to alerts, the help menu, and the account switcher

• A restructured admin section

The new navigation experience in Command will be available in a preview mode, with the option to switch back to the previous UI if desired, to allow users to become familiar with the new design. On March 31st, the preview period will end and all users will automatically be transitioned to the new version.

Learn More

Perform powerful and quick searches with the new filtered Audit Log exports. Filters applied in the Audit Log page can now be persisted when exporting historic log data. In addition, the Audit Log now also supports displaying and filtering by new fields such as the 'target user'.

Live Viewers gives Command users deeper visibility into who is watching a camera’s live stream, and provides organizations and site admins new, expanded controls to manage access to video feeds.

Learn More

With Feature Manager, Organization Admins can disable or permanently remove certain features at the organization level. Currently supported features include audio recording, people detection, facial recognition, vehicle detection, license plate recognition, and more. 

Feature Manager will become available by the end of February 2023.

The 2nd generation of bullet cameras deliver better image quality, improved analytics, and an easier installation experience. Additionally, the new bullet cameras power a drastically improved License Plate Recognition (LPR) experience that can work at higher speeds and deliver a higher level of accuracy. The new Bullet series will include two wide-angle models (CB52-E and CB62-E) and two telephoto models (CB52-TE and CB62-TE). All 2nd generation bullet cameras will include a new system on a chip (SOC) with a dedicated computer vision co-processor.

Learn More

We are excited to announce two new mounting accessories for Verkada Cameras: the square junction box and the camera weather sheild. The junction box mount makes it easier to mount Bullet cameras and keeps PoE cable connections safe and protected from the elements and potential vandalism. The camera weather shield is a great addition for outdoor Dome and Fisheye camera installations, providing protection from UV rays, solar glare, and bird discharge. The visor also helps to prevent rain and snow from affecting the camera's image quality and can help extend the lifetime of your cameras.

Learn More

At the end of January, we're going to be rolling out usability and manageability updates to our Access Control and Workplace product lines. Specifically:

Access Control

• Lockdown outputs on the AX11 - extending lockdown output capabilities to AX11 devices.

• First Person In - a new schedule change type that requires an authorized user to badge in before permitting entry to other users.

• Bluetooth setting updates - a new Admin toggle that automatically enables Bluetooth for all new users.

• Add door flow improvements - configuration updates that make it easier to add new doors. 

Workplace

• Employee management for Guest and Mailroom - employee lists that simplify adding contacts to host and employee lists.

Air Quality

• Air quality dashboard live links - pair dashboards to displays, or share dashboard live links via SMS, email or direct link.

Command Mobile

• Command Mobile Version 3.23.2 - install individual alarm devices or orders containing alarm devices from Command Mobile.

To learn more about these updates, please read the detailed updates below.

To ensure that organizations never have a door unlocked without staff present, we have developed First Person In capabilities for Verkada Command. This feature requires an authorized user to present a valid credential before permitting access to any other user. With First Person In, Admins can configure door schedules so that specified doors remain locked and secure until an authorized member of a supervised group arrives and presents their credential during the scheduled period.

For example, Admins can configure a schedule change from door locked to unlocked that occurs at a set time, say 9am. With First Person In, that Admin can configure this schedule change to only occur if members of certain group - say managers - check in before the 9am unlock schedule is set to begin. This feature will not only make organizations safer but will also save time and make buildings more operationally efficient.

We are excited to announce that on January 31st we will release an updated version of Command Mobile.

With this update, users will be able to install individual alarm devices or orders containing alarm devices, right from Command Mobile. Additionally, during setup, users can create a new alarm sites or convert an existing ones to assign contacts and enable emergency dispatch. Users can also verify the successful pairing of alarm devices after installation.

The new version of Command Mobile will support the following alarm devices: BX21, BR31, BR32, BR33, BR34, BR35, BC51, BH61, ACC–CEL–LTE.

Easily add employees to your host and employee lists for both Guest and Mailroom by simply entering a name, email, and phone number directly into Command. For bulk additions, customers can leverage the new CSV upload and AD sync capabilities.

As more organizations continue to deploy the Verakda Pass App, we have made it even easier for organization admins to set up Bluetooth. Specifically, we have added a checkbox in Access Control > Admin > Organization Settings that allows organizations to automatically enable Bluetooth for all new users.

In 2022, we allowed customers to build impressive dashboards to display and track the air quality in their buildings. Customers have since created over 2,000 unique dashboards to monitor and view their air quality data. To further help customers showcase the health and safety of their environments, Verkada will allow customers to share their air quality dashboards using our live link technology.

Starting February 3rd, customers can send out air quality dashboard live links to any email, phone number, or Verkada Command contact list. All air quality customers can take advantage of this feature. With live links, recipients can also view the air quality dashboard without a Verkada Command login.

Additionally, to make it easier for customers to deploy dashboards to displays, we’re introducing the Dashboard Pairing feature. This means, any smart TV or browser-enabled display can go to vkda.co/pair and be paired to an air quality dashboard live link through a simple pairing process, without requiring a login.

To make it even easier for organizations to set up a first door we have improved the add door flow in Verkada Command. These updates will shorten the time from install to successful unlock to just a few clicks. This update will save installers and system administrators time during the initial door set up process. This feature will be automatically added to all existing Access Control orgs on January 27, 2023.

Verkada is announcing the upcoming End-of-Sale for the SV11 Environmental Sensor. Final orders for the SV11 must be received by March 1st, 2023.

Verkada has successfully completed a SOC 2 Type 2 audit, conducted by the independent auditor Geels & Norton. SOC 2 Type 2 compliance validates that Verkada is complying with industry standards in the design and performance of its controls for handling customer data securely.

As part of this software release, deleted users will now be accessible from the main users page of Admin. A user can have one of three statuses: active, deactivated or deleted. The list of all deleted users in an organization can be viewed by filtering on the status column. Audit Log events specific to a user, as well as their Access History (where applicable) can both be accessed from the deleted user's profile.

Beginning February 1, 2023, we will be eliminating price breaks for multi-year Alarm Licenses. The updated prices will look as follows: 

• The 1-year Alarms license will remain functionally unchanged from $1,499 to $1,500 (MSRP)

• The price of our 3-year Alarms license will increase from $3,999 to $4,500 (MSRP)

• The price of our 5-year Alarms  license will increase from $5,999 to $7,500 (MSRP)

• The price of our 10-year Alarms license will increase from $11,999 to $15,000 (MSRP)

Audio Recording capabilities are available on every SV25 device. With this capability, customers can enable up to 30 days of audio recording on their SV25s and can easily review, save and download audio clips directly from Verkada Command. You can learn more about this feature in the announcement blog post.

Verkada's new Sensor Zones capabilities are now live. With Sensor Zones, customers will be able to group Sensors into a Zone and receive one unified alert if any of the Sensors in the Zone generate an alert.

With the Sensors Homepage redesign, customers will be able to easily identify Sensors with active alerts through a more intuitive page layout.

You can learn more about both of these feature in the announcement blog post.

Today, Verkada has enabled customers to Bulk Configure Notifications for their Air Quality Sensors. This capability allows customers to quickly apply notification settings for multiple Sensor devices with a single click. Now customers can bulk subscribe to alert notifications for as many Sensors as needed.

Additionally, we are happy to announce that customers can now adjust the motion sensitivity on all Verkada Sensors, giving customers more control over their Sensors.

Lastly, we have released a new capability allowing customers to reboot their Sensors directly from Command.

You can learn more about both of these feature in the announcement blog post.

It is now optional for Verkada customers to deploy a context camera with an LPR camera. Using their LPR camera, Command Users can now view history and perform motion search, providing more flexibility and power to LPR deployments. While viewing LPR events, users can easily swap between LPR and context camera views to more easily review details of the car in frame. In historical view, users can view LPR and context cameras side-by-side. Learn more

For bandwidth constrained deployments, customers can now cap their bandwidth consumption to stay within their bandwidth limits. Learn more

To provide our customers even more ways to unlock value for their systems, we are excited to announce support for Real Time Streaming Protocol (RTSP) across all cameras. Learn more

We are thrilled to introduce Verkada’s AI-enabled CH52-E Multisensor. With four independent camera heads, the Multisensor provides unrivaled coverage from a single install point. Customers can now get the coverage of a Fisheye camera and the image detail of Dome cameras; all together in a single package. Learn more

For customers looking to integrate intrusion deterrence into their wireless Alarms solution, the new BX21 Wireless Relay allows organizations to wirelessly control deterrence devices, such as sirens and strobe lights. These devices can be configured as automated alarm responses to instantly turn on when an alarm is triggered, allowing faster responses in situations where seconds count. Learn More

Users can now use the Verkada Mailroom app on iPad to scan shipments, packages, mail, and more into their facility. With a manual login, it's great for a shared account so that different mailroom attendants can log in.

On October 27, Verkada Access Control added updated lock override controls to the door detail page in Command.

This update made door lock configurations more intuitive and powerful with a newly redesigned slide-out drawer. In addition to the redesigned slide-out drawer, users were able to access lock controls to override a door's lock state for an indefinite period of time, right from a door detail page. These updated Lock Override Controls add powerful capabilities in a simple, intuitive interface, making it easier for customers to manage and update lock controls day-to-day.

With Guest's deny list feature, you can restrict unwanted guests from visiting your premises. If a person on your block list tries to walks-in, you can get notified and can take quick action to approve or deny their visits.

Verkada Mailroom admins can now export a CSV file of mailroom logs, including the details, such as: Recipient Name, scanned arrival date and time, picked-up date and time, tracking #, location and package weight.

To provide a spectacular experience for your visitors, we have released a suite of features to fully leverage the power of color printing within Verkada Guest:

1. Supported Branding. Admins can edit their badge logo and colors to ensure that visitors will be greeted with the most favorable impression of their brand.

2. Border Colors by Guest Type. Border color and treatment can now be applied to specific Guest Types to convey important information at a glance.

3. Badge of the Day themes.  When enabled, it prints special-edition badges for 30+ holidays and special occasions, perfect for providing a personal touch to the guest experience. You can stop by the front desk today to check out our first commemorative badge, the first day of the fall season.

Verkada Command now supports user deactivation (through both Command and SCIM). When a user is deactivated, their active sessions and Access Control credentials are revoked and they can no longer log into any Verkada applications. All roles, group memberships, Access Control credentials and notifications will be preserved and restored if/when the user is reactivated.

Learn More

Verkada Access Control allows Admins to suspend a user's door permissions without their revoking Command privilege. Verkada continues to provide additional granularity to managing User permissions.

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Verkada enables customers to set alerts based on duration. For example, users will be able to raise an alert if the noise level exceeds 95dB for one minute or more. To learn more, please check out this help.verkada.com article.

As of September 22 2022, every new SV11 Environment Sensor is now preconfigured with default event thresholds. With these thresholds, events will be created anytime the Vape Index, Temperature, Relative Humidity or Noise levels exceed the predefined threshold levels. Users will see the events within Command anytime a threshold is crossed, but these events will not generate alerts. Administrators can modify the default sensor thresholds and enable alerts (via SMS, email or other) when these event levels are surpassed.

Please view this blog post to learn more.

Starting September 22, 2022, Verkada enables default events thresholds on all existing Sensor devices that do not yet have any event thresholds set up. To help better utilize sensor events, default Sensor events will be set up on the Vape, Temperature, Humidity and Audio Sensor pages for any existing Sensor device that do not have existing event thresholds configured. These default thresholds will generate events in Command but will not trigger alerts via SMS or email. Administrators can modify the default sensor thresholds and enable alerts (via SMS, email or other) when events are created.

Please view this blog post to learn more.

With the new Verkada Guest API, customers can pull all the different types of visitor information out of Guest for their own analysis (e.g. list of visits per site), piping it into their own centralized system. The API documentation is found here.

Command users will now see icons instead of strings of images when they land on the Search tab. With this change, users will have to click on one of three icons to search for “Recent People”, “Profiles”, or “Recent Vehicles”.

In the profile tab in Command, users can now assign custom tags to profiles - and group profiles based on specific tags. Profile tagging makes it easier to keep your profiles organized and searchable.

Verkada Access Control’s new internal push button capabilities, or ‘toggle mode’, better allows organizations to quickly lock doors from the inside. For users of Verkada’s integration with the Schlage AD series of Wireless locks, this integration now supports both Function 70, or “storeroom mode” and Function 50, or “classroom mode” for the AD-400 series of Schlage wireless locks.

Internal push button capabilities are included as part of the Verkada Access Control standard door licences. Please see this blog post for more information.

Verkada continues to expand its integration with the Engage series of Schlage wireless locks. Specifically, Verkada now supports both the Engage and AD Series wireless locks in both online and offline mode. The Engage Series wireless locks will connect to AC41 via Engage series hub, which is also now supported on Verkada.

To continue to support customers using Verkada's badge designer and badge priting software, Verkada Access Control customers can now now bulk import user profile images and bulk commission user cards via Command. These updates allow customers to import and create profiles in a timely manner. Bulk image import allows users to bulk import user profile pictures in bulk. Similarly, bulk scan allows customers to bulk scan credential cards to more quickly add specific cards and credentials to user profiles.

For more information on this update, please see this article on Bulk Image Uploading and this article on Bulk Image Scan.

As part of the August software release, Verkada has reorganized the sensor details page to give customers a better way to visualize and analyze sensor data. We’ve moved the sensor readings to the left side and emphasized the sensor data front and center. Alert cards have also been updated. We’ve kept the same information that was displayed before but reorganized it to be more clear as well as added a visual to give customers more context on the alert.

As part of the August software release, Verkada enabled Bulk Configuration for Environmental Sensors. This capability allows customers to quickly edit settings for multiple sensor devices with a single click. Now customers can modify the site or location of their sensor and enable / disable sensor readings and triggers in a single click.

As part of the August software release, Verkada Access Control released Roll Call Reports, which provide a real-time report of who is safe and who is missing in an emergency situation. Verkada Access Control Roll Call Reports allows organizations to build systems and tools to better prepare for and respond to emergencies. Roll Call reports will be included in every Access Control door license and can be accessed in the Admin tab of Verkada Command.

For more information on this update, please see this blogpost.

Verkada AX11 and AC41 functionality is now more cohesive than ever before. We have restyled our command pages so that the experience is more consistent and have added the functionality for users to monitor aux inputs and display lockdown and unlock outputs.

We’re releasing two new endpoints for our Public API - Occupancy Trends and Object positioning metadata, that enables a number of new analytics use cases for customers that have cameras with Occupancy Trends enabled.

In addition, we’re releasing a new permissioning system for our public API to allow customers to create multiple API keys with different permission levels. This allows admins to increase the security of their integrations by ensuring API keys are application specific and have the minimal number of permissions required

We have updated the look and feel of the Groups page and added new functionalities that make it easier to navigate. With these changes, admins can now:

• Search for a group by name and/or by whether its externally managed

• Bulk edit site roles for a group, using the new ‘Manage Roles’ interface

• Manage members and site roles in dedicated pages, that are easy to navigate between 

For more information on this feature, see this article on help.verkada.com.

We’re excited to announce that environmental sensor events will be available on the Events page in Command. This allows customers to review their sensor events across all sites and devices in a single event feed. The feed automatically updates as new events come in, allowing customers to easily see the latest status of sensor feeds they are monitoring. In addition, customers can filter their sensor events by site, device, event type and time, thus allowing them to investigate trends and correlations across sensor readings. To get started, go to the Events page and click the ‘Environmental’ tab on the left hand side of the event feed. 

As a security enhancing measure, email verification will now be required for all users that log in to the Verkada software platform. If you are an unverified user, you will be required to verify your email upon your next login.

For more information on this update, please see this article.

We now support bulk configuration of Motion, Crowd and Tamper events. Previously, administrators had to set up these events individually per camera. Now, these customers will be able to use our bulk edit functionality to quickly configure events across all their devices, thereby improving configuration quality and freeing up valuable time.

We’re excited to announce Verkada Mailroom, our newest software product that incorporates mailroom management software into your physical security architecture. Keep track of shipments and get deliveries to the right people. Simply scan shipping labels to notify recipients and manage deliveries - no additional hardware required. Learn More

With Occupancy Trends, customers can estimate how many people cross a customizable digital line on a video feed and analyze how foot traffic changes throughout the day. Our CD42/CD42-E and CD52/CD52-E cameras now support this feature. Learn More

The new Slack integration with Verkada Guest makes it easy for employees get notified when their visitor has arrived. To enable, org admins just go to the Guest Settings page, scroll down to the Slack section, and connect your Slack Workspace.

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On July 25, 2022, Verkada released the July Software Release. To help customers seamlessly integrate existing systems and workflows with these new capabilities, we’ve included setup information and technical specifications in the Product Updates post for each specific feature and update.

Please see the below posts and help.verkada.com articles for relevant release information on the following:

• Core Command Customizable Roles  

• Access Control Schedules and Exceptions 

• Environmental Sensor Dashboard List Tile

• Environmental Sensor Alert Updates

• Environmental Sensor Bulk Device Commissioning 

The new Environmental Sensor "List Tile" enables customers to aggregate and visualize different types of data. With the new List Tile, customers are able to view a table of sensor readings across all sensor devices. For example, customers can group every sensor device on a whole floor or throughout an entire building to display a Dashboard table with temperature, humidity, and indoor air quality information aggregated across every floor of their HQ.

This Tile will take up an entire dashboard page so that measurements can be easily read from afar. 

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Verkada bulk commissioning allows customers to quickly add multiple sensor devices with a single click. When sensors are commissioned, the default sensor name now includes the associated serial number to allow for easier identification. This update allows customers to more easily commission and enable large Sensor deployments.

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Environmental Sensor alerts proactively notify the right people of an event and enable them to respond as needed. With this update, Environmental Sensor customers will now actively see when an alert is in progress directly from the sensor details page. Similarly, as soon as the sensor readings return to normal, the Alert notification will end and the Red Alert icon will disappear from the page.

Learn more.

With Customizable Roles, Org Admins are now able to more granularly control which Site Viewers and Site Admins within their organization have permissions related to archiving and sharing links. This update provides Admins with greater control over user access permissions, and makes it possible to enforce the principle of least privilege. 

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Verkada Access Control Schedules and Exceptions 2.0 brings an updated Command functionality and UX to door detail pages and door schedules and exceptions. This update makes it easier for users to: 

• Set, adjust, modify and audit door schedules and settings. 

• Easily create exceptions and changes to schedules on a door or a site.

• More easily build and apply door schedules to individual doors or groups of doors (vs door by door previously). 

The feature will be available starting July 25th and will be live for all Verkada Access Control Customers by Monday August 8, 2022.

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Command Mobile users can now more easily add devices with a streamlined 'Add Devices' feature. This feature has been released on both the iOS and Android version of Command Mobile. With this update, it is easier for customers to add devices thanks to:

• An improved serial number scanning and input flow that makes it easier to add devices one-by-one.

• Bulk naming for installed devices, sites, location and firmware settings that makes it easier to bulk add or update devices.

We’re excited to announce that Verkada Alarms is now available in the United Kingdom and across Europe. With the addition of Alarms, organizations from single-site retailers to major hospitals, are now able to leverage the power of the complete Verkada platform.

Alarms includes 24/7 professional monitoring with video verification, a complete suite of wireless and wired intrusion sensors, a cellular backup module, and a multi-functional security console. Emergency dispatch is available in select countries.

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Beginning August 1, 2022, prices will be updated for all new purchases of the following Verkada Access Control SKUs:

• The price of the AC41 Access Controller will increase from $1599 to $1799

• The price of the AD32 Door Reader will increase from $299 to $349

• The price of the ACC-BAT-4AH battery will increase from $99 to $129 

With Verkada Guest, hosts are able to send check-in invites to visitors from their calendar, and receive notifications via e-mail or SMS when their visitor has arrived.

Now, hosts have more control over what information is shared to their visitors. At guest.verkada.com, hosts can start editing preferences, such as adding a profile photo, customizing their notification preferences, choosing a preferred name, etc.

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We’re excited to announce our new activity summary emails for your Verkada Cameras. The summary emails give a monthly overview of the uptime, usage statistics and alerts generated by your cameras. Each email shows you the size and scope of your deployment, which can be used to share progress updates and insights with users and stakeholders.

Read more

We have refreshed the look and feel of the User Profile as well as added some key functionality to make it easier to manage users across sites. With these new updates, admins can:

• filter by a users’ role or by site

• add or remove sites associated with a user directly from the new ‘Manage Roles’ button

• take quick actions directly from the user list, such as resetting 2FA or removing the user

• edit the user’s name directly from the user profile or when adding a user

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Customers are now able to record details of every alarm event that occurs, including whether it was real alarm, false alarm, or a testing event, as well as what type of incident occurred. Customers are able to view this collection of data, providing a record of exactly what happened for each alarm incident.

We’re excited to announce Environmental Sensor Dashboards, a new way for our customers to easily customize, view, analyze, and display data across all of their sensors. These dashboards allow our customers to get a unified view of their environment across multiple sensors, multiple sensor readings, locations, and periods of time.

Dashboards are designed to be displayed on a big screen, so organizations can publicly showcase their environmental data. Employees, visitors, regulators, and more will be able to see important factors such as temperature, humidity, and indoor air quality as they enter the building.

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Two new features make it easier for admins to manage Alarms across multiple sites:

1. In addition to site-based keycodes used to arm or disarm a specific location, we have added user-based keycodes that can be used across any site where the user has access. Admins only need to generate a single keycode per user, rather than a different code for every site where that employee has access, saving them a huge amount of time.

2. To further reduce the complexity of multi-site management, a single Alarm Console is now able to support multiple sites or subsites (i.e. different floors of a building), rather than needing a separate Console for each. This makes it faster and easier for users to arm or disarm multiple sites at once.

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Customers can now select up to 10 live camera feeds in each alarm site to share with monitoring agents (and police, if needed) when an alarm is raised. This is in addition to historical video clips of the alarm being raised. Access to these live feeds helps monitoring agents and emergency services understand what’s happening in real time and how to respond. Agents can also relay this information to the customer on the phone to provide helpful context.

This feature allows hosts to send check-in invites to guests from their calendar in order to streamline check-in for large groups, provides a VIP experience to special guests, and simplifies new hire onboarding.

In addition, Guests’ integration with Verkada Access Control means that invited and RSVP’d guests can now unlock doors. When enabled for specific guest types, visitors that are invited as that guest type will get an email with links to unlock doors. 

To get started, the host simply selects what type of guest they are inviting (“New Hire”, “Visitor”, “Delivery”, etc.) and a custom email is generated for that selected Guest Type. The host then simply copies the custom email address and adds it to the calendar invitation being sent to their visitors. Learn More

We are excited to launch Verkada’s badge printing software, a modern, simplified way to design and print employee and student badges. To further meet the access needs of customers, Verkada has also developed Verkada Prox Cards, which are now available for sale, and is actively developing Verkada NFC cards, which will be available for customer purchase later this year.

With Alert Management, admins can set up and manage camera alerts for users, sites and devices across an organization, thereby ensuring that the right people are getting notified about the right events at the right time. New functionality allows admins to:

• Assign alerts to users and groups
• Set up alerts for specific devices and individual Persons of Interest 
• Manage alerts in the new Alert Management page

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Customers with CF81-E Fisheye cameras now have the ability to select the default camera view that is displayed on the home page and in the Grids tab. Users can switch between circle, ePTZ, 2-view, 3-view, or 4-view modes and save their preferred view as the home position.

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The new Faces tab simplifies investigations with:

• Larger photos of detected faces with associated timestamps
• Easier navigation between camera and profile pages
• The ability to search for faces by date

The reimagined user experience for floorplans includes: 

• Streamlined single-click navigation from the Command homepage
• Support for Environmental Sensors to gain additional physical awareness
• Ability to see all sites and floors on a single tab
• Ability to see real-time operational status of cameras and environmental sensor devices

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We are excited to add Occupancy Trends to our suite of People Analytics features for [CD62](https://www.verkada.com/security-cameras/dome/cd62/)/[CD62-E](https://www.verkada.com/security-cameras/dome/cd62-e/) cameras. With Occupancy Trends:

• Estimate how many people cross a customizable digital line on a video feed
• Analyze how foot traffic changes throughout the day
• Monitor usage of a space to optimize business operations

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We have enhanced the .csv export functionality for Environmental Sensors. Users can now export sensor alerts in addition to sensor data. When exporting data, users can select a specific time range (or relative one) and the resolution (e.g. 5 sec, 1 min, 1 day) at which they would like to export data. When the data is ready, the customer will receive an email with the attachment. 

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Alarm events can now be found in the events page in Command. Now users can see all of their alarms across all all of their sites in a single place.

Admins can now run custom reports for specific event types at specific sites, as well as reports on device status across all their alarm sites with the ability to export to CSV. Users can also click on any row of the report and be taken to that exact event or device in the Alarms page in Command.

New wireless sensor settings allow customers to configure their wireless sensors to do even more, including:

• Turn wired sensors into wireless using Universal Transmitter mode on the BR31 Wireless Door Sensor. Simply connect two-wire sensors into our door contact, and it will transmit all events back to our wireless hub.
• Adjust door contact sensitivity to support more installation scenarios.
• Reduce false alarms by configuring panic buttons to only raise alarms when it’s long pressed, double pressed, or triple pressed.
• Put door or motion sensors into “test mode” from Command - helpful during installation and testing.

The Command mobile app continues to get better, and it now extends to Access Control. Command Mobile users can now manage doors and devices right from their phones. In Command Mobile users can now:

• Trigger Lockdowns & Remote Unlock Doors
• View Access Control Devices
• Monitor Door Events & Details

Command User Profiles 2.0 is a bold update that extends the Command experience customers know and love to the Profile Page to make it easier for users and admins to manage profiles and access / credential settings.

Command User Profiles 2.0 persistently displays key actions, offers modern drop-downs and selectors for important fields, and streamlines the distinction between Profile, Credential and Verkada Pass settings. The feature is currently available to all Verkada Access Control Customers.

Beginning May 1, 2022, allnew purchases of the Environmental Sensor SV-11 HW SKU will be increasing from $999 to $1199.

With Verkada Guest, host notifications has alway been a key feature. When guests check-in and select a host, an email or SMS notification is automatically sent to alert the employee their visitor has arrived.

Now, we've made host notifications personalized to each location. Verkada Administrators can create site-specific directories within Guest, so that only staff from that location can be selected as the host. Useful for businesses or school district's with multiple sites, this helps make the experience even more seamless for visitors and employees.

Verkada is announcing the upcoming end-of-sale for the CM61 Indoor Mini Dome Camera. Final orders for CM61 products must be received by June 30th, 2022.

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Verkada is announcing the upcoming end-of-sale for the D30 Indoor Dome Camera. Final orders for D30 products must be received by June 30th, 2022.

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With this upgrade, customers get an alert almost instantly after motion is detected on their camera.

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Visitors are now able to sign themselves out via email or SMS. By signing out, their sign-out time will be recorded in the visitor log automatically.

To enable, simply access to appropriate site settings within the Guest tab (All Settings > Sites > Details section) and select the appropriate reminder time period.

Organization Admins now have the ability to export a full list of users. There are two options available: either a simple export of the users list as displayed in the Command UI, or a detailed export of all roles & permissions associated with the organization's users.

Try Now: Admin > Org Settings > Users

Verkada is announcing the upcoming end-of-sale for the AD31 Door Reader. Final orders for AD31 must be received by April 30th, 2022.

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The Verkada AD32 Door Reader is now available for purchase. The AD32 builds upon the capabilities of the AD31 – our industry-leading OSDP based protocol and RS-485 connection with the AC41 Access Control Unit – while adding and expanding Verkada’s card reader capabilities.

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Customers with security cameras that register frequent tamper alerts can now tune the sensitivity or turn tamper alerts off altogether. This new capability will help reduce unnecessary noise and increase the overall value of tamper alerts.

We have redesigned the Grids page in Command with several performance and usability enhancements including the ability to easily identify public vs private grids, quickly zoom in and out of camera feeds with a single click, and add cameras from entire sites to a grid view.

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Admins can now check a box to require that hosts approve a visitor before the visitor is allowed to continue the check-in process. Hosts will get an SMS/email that shows the name and photo of the visitor and will either need to allow or deny the visitor. If the host allows the visitor, the visitor continues the check-in process. If the host denies the visitor, the visitor cannot continue and the denied entry will be logged in Command.

The Guest security screen feature allows schools to have their visitors checked against state and local registered sex offender lists before being let into the campus. When enabled, visitors can consent to share a photo of their ID. Within seconds, potential matches are shared with front desk staff for review.  Confirmed matches can be denied access and staff can be alerted via email and text message. 

To learn more, visit the help article, “ Verkada Guest Security Screens "

Verkada now supports the Schlage AD series and Engage series of Wireless Locks! With this integration, schools, hospitals, corporate campuses and other organizations are able to manage and secure low-traffic, non-wired doors with the Verkada Platform and the popular Schlage wireless lock series. Customers can trigger Wireless Lock events such as remote unlocks and lockdowns from Command. Additionally, Schlage wireless locks integrated into the Verkada platform will display door events, battery & connectivity status and tamper / door forced open events within Command.

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We are excited to announce our new integration with Schlage AD and Engage Series wireless locks to expand access control deeper into buildings.

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Within Verkada Guest, Admins can now configure Guest Type flows to allow visitors to check-in via phone number, email, or both. They can also pin certain fields (name, photo, or documents) to make it more convenient for returning visitors.

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Verkada is announcing the upcoming end-of-sale for the CD41 Dome Camera. Final orders for CD41/CD41-E products must be received by February 25th, 2022.

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We’re excited to announce the availability of new APIs and Webhooks for the SV11, making it easier for our customers to tie into their existing data infrastructure, build custom reports, and integrate into their building management systems.

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Verkada is announcing the upcoming end-of-sale for the D80. Final orders for the D80 must be received by January 31st, 2022.

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Verkada is announcing the upcoming end-of-sale for the D40. Final orders for the D40 must be received by January 31st, 2022.

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Verkada is announcing the upcoming end-of-sale for the CD51 Dome Camera. Final orders for CD51/CD51-E products must be received by January 30th, 2022.

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Verkada Guest now has a pre-built document type, "COVID Questionnaire". Admins and Site Managers can select this document to be completed as part of a check-in flow for specific Guest Types. Based on the responses to the yes/no questions, you can deny entry of the visitor and notify personnel via email or SMS.

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Verkada Alarms are now available and licensed for use in Illinois.

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We're excited to announce the new CD42, CD52 and CD62 Dome Series cameras. These cameras offer more hours of high-quality footage for an enhanced streaming experience.

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The Alarm Console can now be used to trigger an alarm when people are detected, with support for real-time video verification by our Virtual Guard agents.

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Through the Events tab on Command, users now have the ability to mute or unmute notifications set on their customer filters, for any defined period of time.

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Verkada Alarms will now support 24/7 monitoring with emergency dispatch for customers in Canada, with the exceptions of Quebec and British Columbia.

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Through the Devices tab on Command, users now have the ability to bulk configure certain camera settings including enabling or disabling audio, People and Vehicle Analytics, and setting the data storage location.

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We’re excited to announce Verkada Guest, our newest software product that incorporates visitor management into your physical security architecture.

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We’re excited to announce the addition of wireless intrusion detection and a cellular backup module to the Verkada Alarms solution.

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Introducing the CM41-S, our first 5MP split camera. Compact but powerful, our smallest camera to date is designed for flexible deployments and capable of HD streaming.

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Lockdown alerts are now available in Command. Get notified via SMS or email when a Lockdown has been triggered.

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Users can now configure any SV11 sensor reading as an Alarm trigger.

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Alarm Consoles now have the ability to show live video from any camera at a site, and can automatically pull up live video from the most recent event.

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Alarm Consoles can now play a sound whenever a door is opened at a site.

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Users can now customize the alert message that plays from a Console when an alarm is raised.

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Select Verkada Alarm products and services are now available in the UK, Ireland, Canada, Austrailia, and New Zealand.

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Verkada Alarms are now available and licensed for use in California.

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VX52 Viewing Stations can now be restarted from Command. For users that are remotely troubleshooting, this new feature eliminates the need to physically unplug and replug the device.

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Today, we’re excited to introduce our new AX11 IO Controller, which highlights our ongoing efforts to bring additional physical security infrastructure into the Verkada platform.

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Introducing the Privacy & Security Checklist, a way for organizations to ensure that they are taking advantage of all of the security settings we offer within Command.

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Customers with large deployments can now bulk edit settings including contact lists, alarm preferences, and more, as well as arm/disarm multiple alarm sites at once.

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Instead of recieving an initial confirmation call from the 24/7 monitoring center, Command users now have the option of having all panic alarms go immediately to 911 emergency dispatch.

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Verkada Alarms are now available and licensed for use in Florida.

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With hyperzoom, users can now start a search based on an individual detected within the frame and create a new profile for that person. This new feature is helpful when a face is not immediatly detected, and a user wants to expand the search across all installed cameras.

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With Face Search, Command users can search across all an organization’s cameras for people that have been detected as a match to an existing or uploaded face.

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Command users can now create Public Grids for sharing with others in the same organization. Once a grid is marked public, it will show up automatically in the Grids list for other users in the same organization to view.

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Verkada is announcing the upcoming end-of-sale for the CD61 Dome Camera. Final orders for CD61/CD61-E products must be received by September 30th, 2021.

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Users can now enable notifications for when their site is armed or disarmed outside of certain defined windows.

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Users can now designate specific regions within a cameras frame where they want a person detected event to trigger an alarm.

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We are excited to announce a number of improvements to Verkada Command, with a focus on improving the navigation and usability of the platform.

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We are excited to introduce the VX52 Viewing Station, a dedicated device to quickly and easily view live camera feeds so facilities and security teams never miss out on what’s going on across the enterprise.

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Today, we’re excited to announce the next evolution of our License Plate Recognition capabilities. Leveraging Verkada’s powerful edge-based processing, License Plate of Interest Notifications deliver real-time alerts when a license plate is detected.

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Verkada Access Control customers are now able to detect and deter tailgating with Verkada’s tailgating events capabilities! Tailgating occurs when users enter a building without presenting their credentials, most often by following closely behind someone who has opened a door with their credentials. This is a major risk for many organizations as bad actors can slip into a secured area undetected. With this feature, organizations can capture instances of tailgating in Verkada Command next to any other door event. Learn more about setting up tailgating on any access-controlled door and camera combination here: help.verkada.com/en/articles/5482223-access-control-tailgating

Today, we are excited to introduce the VX52 Viewing Station, a dedicated device to quickly and easily view live camera feeds so facilities and security teams never miss out on what’s going on across the enterprise.

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Today, we’re excited to announce the next evolution of our License Plate Recognition capabilities.

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No longer do users have to sit and wait to validate if their archives have completed. The user that created an archive will now get an email that tells them if their archive succeeded or failed.

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We're pleased to announce tailgate detection on Command and an exciting new update to the Verkada Pass app that enables touchless entry via Bluetooth Low Energy (BLE).

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Verkada Alarms are now available and licensed for use in Virginia.

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Our Grids feature helps you monitor multiple camera views in real time. We have now made it easy to create a Grid of all of the cameras in a Site on the fly.

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Inactive sessions can pose security risks, and as a result we now allow org admins to set the amount of time a user's session lasts before they are required to login again, up to 30 days. Additionally, in an emergency scenario org admins can force logout everyone in the organization from both Command and the Verkada Pass App.

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Verkada Pass 2.0 was released today with a new redesign, new multi-org login, a magic link, beta-version Bluetooth unlock capabilities and various bug fixes. With this redesign, Verkada Pass becomes less of an admin-only experience and more of a user-friendly card-less access and identity management platform.

When you are a part of multiple organizations, your user account is separate for each organization. When prompted for the org's shot name during login, we now allow users to "Remember on this device" to streamline access as you shift between organizations.

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Verkada Alarms are now available and licensed for use in Utah.

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Verkada Alarms are now available and licensed for use in Rhode Island.

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Verkada Alarms are now available and licensed for use in Delaware.

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Card + Code is now live, meaning that organizations can now enable two-factor authentication by securing doors with both pin code and badge swipe verification. With this feature, customers are able to ensure that doors to extra-secure places like cash rooms and IT/server closets have an added layer of protection and can only be opened by the right people.

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Verkada Alarms are now available and licensed for use in Michigan.

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Verkada Alarms are now available and licensed for use in Tenessee.

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Access Audit Log Launch

Users can now customize the order that cameras appear on the Home Page, and create a layout based on what matters to them most.

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Access Audit logs are now available so Admins can track which users took actions including granting / revoking Access Roles, exporting users, creating, commissioning / decommissioning Access Control Units, as well as deleting or modifying:

• Doors
  
• Access Groups
  
• Access Group Users
  
• Access Lockdowns
  
• Access Schedules
  
• Access Methods
  
  With Audit Logs, Access Admins and Managers can audit their systems as well as filter by event, user and device to quickly detect if malicious changes were made to their system.

To facilitate support and account management, organization admins now have the ability to fill in primary, billing, and security contact information making it easier for Verkada to know who to contact in different situations.

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With this update, administrators now have a centralized view of all user actions taken within their Command Organization.

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As part of our 100-day plan, we're committed to proactively notifying our customers whenever Verkada accesses their Command account or devices. Now, when a Support Access token is used to access a organization, all org admins will receive an email alert.

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Verkada Alarms are now available and licensed for use in Texas.

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We are excited to announce the launch of Verkada Alarms, our new cloud managed intrusion detection and 24/7 professional monitoring solution for real-time threat detection and response.

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The Android Command App now supports Sensors. Organization admins can now claim and add sensors directly via the app, configure alerts, and personalize their view of the sensors.

Download the App

Explore the latest updates to Verkada's Command platform including improvements for exporting audit logs, enabling 2FA across an organization and new permissions around archived footage.

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We’ve added a toggle to the Security & Privacy section on Command’s Admin tab that allows organizations to share data with Verkada. This toggle is off by default, but if enabled allows Verkada Engineering to use images and video from the organizations cameras to help train our computer vision models.

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With grids, users can now create and customize an array of up to 12 live camera feeds per page for live video monitoring.

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Admins now have an expanded control over their organizations archives with the Archive Limited Permission toggle. This toggle allows admins to disable the creation of private archives, deletion of archives, downloading of archives, and turning an archive from public to private (or vice versa) for anyone that is not an admin within their organization.

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We’re excited to introduce additional features and tools focused on the security of your organization and accounts, including improvements to our camera audit log export tools, the ability to enforce 2-factor authentication across your organization, and additional permission levels for your organization’s archives.

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The CF81-E Fisheye Camera is now able to support live audio in ePTZ mode, allowing organizations to actively monitor incidents with the context of real-time audio.

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Introducing the CF81-E—a brand new fisheye camera featuring powerful onboard analytics and digital pan-tilt-zoom capabilities.

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Access Managers now have that ability to "Add Users" and "Import Users" without being Organization Admins. With this update, Access Managers and Access Admins can add New Card Holders and ensure that local facilities and HR operators can do their jobs quickly and efficiently.

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Organization admins can now bulk export camera audit lots as a single csv file, that shows camera log events across their organization for a defined time range.

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Learn more about Verkada's tools for self-serve SCIM and SSO integration to better manage identities and access across your organization.

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Introducing the latest update of Command, featuring an integrated approach to seamlessly managing physical security across all your devices and locations.

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Verkada Access Control Access Groups are now enabled with the System for Cross-domin Identity Management (SCIM) specification. With SCIM Groups, organizations can connect their Verkada Access Groups to their SCIM Groups from single-sign-on systems like Okta and Azure Active Directory.

This connection automates processes and helps organizations enhance their physical security: with SCIM integration, users added or deleted from Access Groups in systems like Okta will automatically be added or deleted from Verkada Command Access Groups. No more unreturned cards or delays adding and deleting users across systems!

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Learn more about our Support Permission System tool for granting secure access to Verkada support.

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The Support Permission System feature provides admins with direct control and increased security around how Verkada provides technical support. By default, Verkada Support is unable to access a customers Command Account, their Verkada devices, or data, without explicit and defined access granted by the customer.

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Wide Dynamic Range (WDR) is a technology used to compensate for dramatic differences in light exposure across a camera's image. Users now have the ability to enable/disable WDR on cameras, and toggle between views.


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Each camera has night vision capabilities, using a sensor to detect low light situations. When external lighting is low, the camera will switch to night mode and record in black and white using infrared LEDs (IR) to illuminate the environment.

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Verkada will be running a firmware integrity check periodically on all cameras to ensure there hasn’t been any tampering with our firmware. If a camera were to fail an automated check, our security team would be notified immediately and you will be contacted.

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Verkada’s People Analytics solution enhances our existing People Detection features with Face Search, Person Attributes, Person History, and Person of Interest alerts. This user guide shares best practices and tips for optimizing analytics performance.

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Command natively integrates Verkada devices under a single pane of glass. Tapping into "Devices" brings you to the new consolidated Devices page, where you can view all of your installed Verkada devices across sites, and configure settings in bulk.

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We have updated our Admin page of the Command Access Control tab to now include Access Control Reports, Door Schedules, Exceptions, Buildings and Mobile Geofencing.

The VX51 Viewing Station now supports live camera audio when a user selects a camera tile. Audio will automatically play via HDMI or headphone jack when a user clicks on a camera's tile and expands the feed to a full screen view.

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Many customers have compliance or regulatory needs for in-region storage, including video and image data. Verkada uses Amazon Web Services (AWS) for cloud servers and storage. Admins can now choose their default data center with options in the US, EU, Canada, and Australia.

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Customers now have the ability to create unique Sites for each location and door, enabling greater visibility and control while allowing Site Administrators to better manage access control across across their organization.

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Organization admins are now able to designate recipients for Support Access notifications, in case they do not wish for all admins to receive this email every time. This functionality lives in Admin > Organization Details.

Introducing the CM41-E Outdoor Mini Dome — the latest addition to Verkada's Mini Series featuring a discreet and durable form factor.

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With the CM41-E, we now offer an outdoor camera across each product line, ensuring customers have the best fit for their specific video security needs. The CM41-E has been rigorously tested and certified for deployment in transit-like environments, such as railways, buses and more.

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Our new RESTful API platform allows Verkada customers to integrate Verkada event and device information with enterprise business applications. Integrated data can help support mission-critical systems for identity management and authentication, service management, and incident response.

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We released the privacy regions feature, which enables a user to configure portions of a camera's view to be blocked out. Areas blocked by a privacy region will not be visible on the camera's live feed or in historical footage. This allows organizations to retain privacy and protect information without sacrificing their video security.

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Cameras with built-in microphones now support live audio from both the Command web application and the mobile Command app. Live audio allows organizations to actively monitor incidents with the context of real-time audio. This can both help assess an incident to see if action is necessary, as well as ensuring that areas are safe before responding to an active incident.

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Proactive notifications are now available in command for 4 new types of events: door forced open, door held open, offline AC41 alerts, and suspicious entries within a set time frame.

When one of these events occurs, users will receive a customized, immediate notification so they can respond in real time. With these alerts, organizations no longer need to proactively monitor door events to stay on top of external security threats.

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From the users list, you will now be able to utilize contextual search to filter down to the users you're looking for, such as Org Admins or Externally Managed users.

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The loading speed of Verkada Door Events has been improved to now load 20x faster! This speed enhancement covers the Verkada Command Events tab, door and user pages as well as Access Control reports.

Events can now be shared with contacts, just as easily as Live Links. This allows users to quickly distribute relevant info about an event to investigators, even if they are not Command users.

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Through the Events tab on Command, we now offer device level filters. Customers can now select which individual devices they want to get alerts from within a custom filter on the events page, which gives them even more control of the alerts they receive.

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Learn about Verkada's API for integrating event and device information into mission-critical business systems.

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Verkada customers are now able to detect new door events and keep their buildings more safe and secure with Person of Interest and Crowd Detection door events! With these new Computer Vision applications, Verkada customers are able to identify if someone flagged as a Person of Interest or if a group of people flagged as a Crowd have entered their building. These features are now available to all existing customers and are yet another testament to the power of Verkada’s integrated platform.

Alarms functionality is now available in the iOS Command mobile app. Users can now use the Command mobile app to arm, disarm, and investigate alarm events.

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Explore how Verkada's new proactive alerts can help teams detect access-based events occurring across their organization in real-time.

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Introducing live audio support for providing teams with additional context into what is happening across their facilities in real-time.

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With the addition of Privacy Regions, organizations can select specific zones to blackout, ensuring the protection of sensitive areas from being recorded.

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Introducing Verkada's License Plate Recognition solution — a dual-camera approach built to deliver highly accurate license plate detection and recognition.

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Explore the new Sites layout in Command designed for greater efficiency for managing cameras across your organization.

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Learn how Verkada's cloud-based lockdown feature enables teams to respond to incidents in real-time to protect people across your organization.

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The Bullet Series now comes in telephoto lens options, providing the same defining durability characteristics of our bullet cameras with the greatest focal length across our line of enterprise hybrid cloud cameras.

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Today, we’re excited to introduce the newest addition to our line of cloud-based security products with the SV11 Environmental Sensor — an all-in-one sensor for monitoring environmental changes across your facilities.

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Explore the latest updates to Verkada's Command platform designed to bring more significant insights and efficiency to your investigations.

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To help organizations keep their physical spaces safe in response to COVID-19, we've built Crowd Notifications for real-time monitoring of overcrowding.

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Introducing Verkada's Bullet Series of enterprise hybrid cloud cameras. With a CNC aluminum body and hermetically sealed lens, the Bullet Series is our toughest line of cameras yet.

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Verkada Access Control delivers the industry’s first native cloud-based access control and video security solution, seamlessly bringing visibility to access-based events across the organization.

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From Command, users can now easily blur all faces detected in frame to make sharing footage outside of your organization quicker, safer and more secure.

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Introducing People of Interest Notifications—a powerful new tool combining Verkada's People Analytics and real-time alerting to bring greater speed and awareness to person-based incidents.

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Today, we’re excited to announce the latest addition to the Mini Series family of cameras with the CM41. Verkada’s Mini Series packs powerful onboard processing into compact form factors. From corporate offices and high-end retail locations to banks and schools, customers praise the Mini Series for its adaptability across varied deployments.

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From sharing a live camera feed with first responders to sending archived footage to people outside the organization, Verkada’s link sharing feature is critical for our customers. Today, we’re taking link sharing another step forward with our newest capability—users can now share an entire Site or Floor Plan directly from the Command platform.

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Verkada is announcing the upcoming end-of-sale for the D50. Final orders for the D50 must be received by May 1st, 2020.

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Building off of the powerful capabilities of Verkada’s VX51 Viewing station, today we’re introducing the ability to add dynamic Motion Tiles. With Motion Tiles, the Viewing Station intelligently selects video feeds that are most important and brings them into a dedicated tile. Using machine learning, this designated motion tile will switch to feeds where a significant amount of motion is detected, allowing viewers to quickly see important activity and take any necessary action.

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We’re excited to share that all Command users can now view 24 hours of history in just a matter of seconds, helping to speed up investigations and find relevant footage even faster. When it comes to finding footage, investigations typically start with manual scrubbing through hours of historical video. Not only is this costly for an organization, but it also prolongs the time to find the necessary evidence to bring a case closer to resolution.

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Verkada’s link sharing capabilities are instrumental in helping organizations across the globe respond to real-time situations. As one of our most critical features, we’re pleased to announce a number of enhancements, including saved Contacts, the ability to share with multiple people, and the ability to share only a live feed.

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Today, Verkada announced the availability of brand new extended storage models across all lines of their industry-leading hybrid cloud security cameras, including 365-day retention models for the Dome Series.

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