Enterprise Technical Support (phone, email and live chat) is included as part of your Verkada license at no additional cost.

  • Support hours: Monday through Friday, 8am to 5pm (U.S. Pacific Time)
  • 24/7 support available on request

Visit our Help Center for answers to FAQs.

Contact Support
(833) 837-5232
[email protected]

 

General Resources
Product Docs | Knowledgebase

D30 Indoor Camera
Setup Guide | Mounting Template

D50 Outdoor Camera
Setup Guide | Mounting Template

Accessories
Mounting Accessories

Other information
Terms of Sale | Platform SLAPrivacy Statement

 

We work to make returns easy and quick.

Warranty Returns
All Verkada products come with a 10-year hardware warranty. We generally ship a replacement product once we have received your warranty return shipment. However, if you need a replacement camera right away, please note this to our team and we will send out a replacement as soon as your return merchandise authorization (RMA) is approved.

Free Trial Returns
To return a free trial, please contact Verkada Sales at [email protected].

30-Day Money Back Guarantee
We stand by our product. This is why we offer a 30-day money back guarantee. Please contact the Verkada reseller from whom you purchased your product and they will initiate a return for you. If you encounter difficulties, please contact Verkada sales and we will assist you.

Resellers
Please email our Partnership team at [email protected] and we will review your return and, once approved, expedite it.