Enterprise Technical Support (phone, email and live chat) is included as part of your Verkada license at no additional cost. To access live chat, please log in to Command.

  • Support hours: Monday through Friday, 6am to 5pm (U.S. Pacific Time)
  • Support hours: Monday through Friday, 9am to 5pm (UK GMT)

Visit our a Help Center for answers to FAQs.

Contact Support

[email protected]
US Number
+1 (650) 514-2500 (Local)
(833) 837-5232 (Toll-Free)

UK Number
+44 (20) 30486050 (Local)
0808 196 2600 (Toll-Free)

Latin America Number
+52 (5) 565991555

Australia Number
+61 (2) 83105777


General Resources

Other information


Warranty Returns

All Verkada products come with a 10-year hardware warranty. We generally ship a replacement product once we have received your warranty return shipment. However, if you need a replacement camera right away, please note this to our team and we will send out a replacement as soon as your return merchandise authorization (RMA) is approved.

Free Trial Returns

To return a free trial, please contact Verkada Sales at [email protected].

30-Day Money Back Guarantee

We stand by our product. This is why we offer a 30-day money back guarantee. Please contact the Verkada reseller from whom you purchased your product and they will initiate a return for you. If you encounter difficulties, please contact Verkada sales and we will assist you.


Please email our Partnership team at [email protected] and we will review your return and, once approved, expedite it.