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Training center videos

Short, easy-to-follow videos

Whether you’re looking for basic instructions on how to use Verkada products or want to dive into more advanced topics, these tutorials will help you through the process.

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Training center

First time user, or looking for material to onboard your team? Find user manuals and product tutorials in our Training Center.

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Product & feature updates

Follow along on Verkada’s journey of designing a connected building ecosystem.

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Status

Follow live monitoring of Verkada’s uptime and status updates on any identified performance issues.

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Video security docs

Find quick start guides, installation manuals and compatible accessories for Verkada cameras.

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Access control docs

A step-by-step tutorial of how to install Verkada’s cloud-based door controller and reader.

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Environmental sensor docs

Use these instructional materials to quickly set up Verkada’s all-in-one sensor.

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Connect with teams that can help

Orders

Place a new order or check status of an existing order

[email protected]

Returns

Return a purchase, free trial camera, or check status of an existing return

[email protected]

Webinar questions

Register or claim promotional item

[email protected]

Partner support

General help for authorized resellers

[email protected]

License renewals

Cancel or extend existing cloud licenses

[email protected]

Billing & payments

Billing inquiries

[email protected]

Return policy

Verkada products come with a warranty of up to 10 years. We will typically ship you the replacement within 24-48 hours once the return merchandise authorization (RMA) form is submitted.
Once you receive the device(s), please package the faulty device(s) in the provided packaging and use the supplied return shipping label to send it back to us. If you are missing your return label, please email [email protected] for a new label.
To return a free trial, please contact Verkada Returns at [email protected].
We stand by our product. This is why we offer a 30-day money back guarantee. Please contact the Verkada reseller from whom you purchased your product and they will initiate a return for you. If you encounter difficulties, please contact [email protected] and we will assist you.
Please email our Partnership team at [email protected] and we will review your return and, once approved, expedite it.

Can’t find what you’re looking for?

Get in touch with our Technical Support team, available 24/7.

Live chat

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Verkada government solutions

Chat, phone, and email support are available to our government organizations.

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