Enterprise Technical Support (phone, email and live chat) is included as part of your Verkada license at no additional cost. To access live chat, please log in to Command.
- Support hours: Monday through Friday, 8am to 5pm (U.S. Pacific Time)
Visit our a Help Center for answers to FAQs.
All Verkada products come with a 10-year hardware warranty. We generally ship a replacement product once we have received your warranty return shipment. However, if you need a replacement camera right away, please note this to our team and we will send out a replacement as soon as your return merchandise authorization (RMA) is approved.
Free Trial Returns
To return a free trial, please contact Verkada Sales at [email protected].
30-Day Money Back Guarantee
We stand by our product. This is why we offer a 30-day money back guarantee. Please contact the Verkada reseller from whom you purchased your product and they will initiate a return for you. If you encounter difficulties, please contact Verkada sales and we will assist you.
Please email our Partnership team at [email protected] and we will review your return and, once approved, expedite it.