Question 1

What’s included in the Command software license?

Accepted Answer

Each Verkada software license includes technical support, access to Verkada Command for an unlimited number of users, and unlimited storage for any archived video clips in your account. The license also includes automatic firmware updates and security patches, as well as all future software enhancements.

Question 2

Can I backup all of my recorded video in the cloud?

Accepted Answer

Yes, included with your license is 30 days of continuous cloud backup that can be enabled on a camera-by-camera basis. If you are interested in longer periods of cloud-based retention, please contact a Verkada sales rep at sales@verkada.com.

Question 3

Do I need to buy an NVR or DVR?

Accepted Answer

No, Verkada cameras are all-in-one systems that don’t require the purchase of additional equipment, such as network video recorders or digital video recorders.

Question 4

How many users can I have in my Command account?

Accepted Answer

You can invite an unlimited number of users to your Verkada Command account provided each camera has an active software license.

Question 5

What is California's Proposition 65 (Prop 65), and does it apply to Verkada's products?

Accepted Answer

Prop 65 is a California law that requires businesses selling products that contain certain chemicals that exceed defined thresholds to provide a clear and reasonable warning of the potential hazard of exposure. Below is an example of a warning label which may appear on Verkada product packaging:

CA WARNING:

This product may expose you to chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm.
See www.P65Warnings.ca.gov

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