We’re excited to announce the addition of two new Verkada Alarms features that allow organizations to further customize their solution to meet their needs. Verification Rules enable organizations to select how agents should respond to different kinds of human activity when reviewing alarm trigger events. Additionally, our new Alarms API and webhook functionality gives organizations more flexibility to integrate Alarms data into third-party solutions.
Choose how agents should respond to different kinds of activity with custom verification rules
Until now, organizations utilizing Verkada’s 24/7 professional video monitoring could select one of two rules for agents to follow when verifying alarm events at a site. On “normal security”, agents raise an alarm only if they see a visible threat to people or property; otherwise they ignore the event. On “max security,” agents raise an alarm if any person is visible, even if the person poses no threat or appears to be an employee.
Now, organizations can customize how agents should respond to a broader set of scenarios, such as when the agent is unsure whether a person’s behavior represents a threat, or when they see an apparent employee doing routine activity. In addition, we’re introducing the ability for customers to receive SMS and email notifications for situations that shouldn’t be ignored but that don’t rise to the level of a full alarm. After an event, organizations can review how a monitoring agent classified a specific alarm trigger event, as well as how they responded, in Command.
Integrate Alarms data with other systems using our new API and webhook capabilities
As our customers scale, we’re making it easier for customers to integrate data from Verkada with third-party systems. Now customers can easily pull relevant data on alarm sites and devices via API and use our webhook to subscribe to arm/disarm/alarm events, bringing this information into other applications to improve user experience, simplify workflows, and automate routine tasks.
The webhook and API endpoints can be found here. This is just the beginning of our expansion into APIs for alarm integrations. Stay tuned for more updates, and reach out to tell us what you hope to see next.