Intercom call transcripts in the Events tab now automatically separate visitor and receiver speech into distinct threads, making it easier to follow the flow of conversation and identify who said what. Additionally, we are upgrading our filtering experience with a more accessible sidebar, allowing users to quickly find specific events.

We have introduced privacy controls for intercoms, allowing admins to disable continuous audio and video streaming outside of active calls to better meet regional regulatory requirements. These updates include independent toggles for video and audio streaming at the device level, along with customizable audio retention policies. To learn more, read the full announcement.

Verkada intercoms now support High Efficiency Video Coding (HEVC), a compression standard that enables higher-quality video streaming without requiring additional bandwidth. This delivers sharper digital zoom and increased resolution, and allows users to see details more clearly when streaming.

Verkada intercoms are officially Zoom Phone Interop-certified. This certification streamlines the deployment process and provides customers with specialized support from Zoom for better troubleshooting, and opens the door for future, more advanced integrations.

We have refined the Command web calling interface to make it more consistent and intuitive. The new interface organizes alerts, transcripts, and camera feeds to eliminate screen crowding. Additionally, the call screen now includes call statistics and layout controls, allowing users to adjust settings without navigating away from an active call.

The new TD33 surface mount (ACC-INT-SMB-4) simplifies installation in space-constrained environments, like crowded mullions or brick walls, where limited cavity space or structural density prevent traditional recessed mounting.

Verkada’s security relay (ACC-IOX-RELAY) streamlines intercom installations while reinforcing physical hardware security when Verkada intercoms are configured as single-door controllers. By acting as a power source, the security relay removes the need for an external power supply and reduces cabling complexity, leading to more efficient deployments. Additionally, the security relay places door lock circuitry on the secure side of the door, helping ensure that the locking mechanism remains protected even if the exterior intercom is removed. To learn more, read the full announcement.

Reader over network allows Verkada intercoms to transmit credential scans to access control units via the local network, eliminating the need for a hardwired connection. This significantly reduces cabling complexity and labor costs for both new and existing installations, providing a highly scalable way to deploy integrated entry points without the physical constraints of traditional wiring. To learn more, read the full announcement.

Verkada intercoms now support live translation, which provides real-time, two-way voice and text translation for intercom calls across ten languages. During a call, the intercom automatically detects language mismatches to prompt activation of the feature, and audio ducking helps ensure that the translated voice is clear while preserving the speaker’s original tone. To learn more, read the full announcement.

AI-powered voice directory streamlines visitor management by using natural language processing to route calls based on spoken intent, eliminating the need for a physical receptionist or complex manual directories. The system provides a low-latency, conversational experience that intelligently handles ambiguity, and is available for the TD63 intercom. To learn more, read the full announcement.