Volume overdrive is a new hardware feature to increase intercom speaker volume beyond the normal maximum. Similar to overclocking a computer, volume overdrive pushes a speaker beyond its factory limits by boosting the amplifier’s power output, resulting in louder audio with a slight trade-off in sound quality at higher levels. To learn more, read the full announcement.

With live caption, intercom calls answered using Verkada Desk Station and Pass App (iOS) are captioned in real time, allowing receivers to clearly see what callers are saying. This helps ensure that everyone can effectively respond to a call, whether they’re in a loud environment or have a hearing impairment. The beta launch will support English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch. To learn more, read the full announcement.

Visitors can now gain entry by scanning check-in QR codes generated by Verkada Guest using the built-in camera on Verkada video intercoms. This simplifies the guest entry process by eliminating the need for extra steps at the Guest iPad. To learn more, read the full announcement.

Verkada has expanded its intercom lineup with the TS12, an audio-only solution designed for camera-restricted, vandal-prone, and noisy environments. The TS12 comes in three variations: the TS12-N features a black button for standard requests, the TS12-N-RB has a raised red button for emergencies, and the TS12-N-R2B has a black and a red button to accommodate both general assistance and emergency calls. With IP69 and IK10 ratings, the TS12 is highly resistant to harsh conditions and physical impact. Additionally, the TS12 features our highest power audio output yet, up to 95 dB SPL, and can be connected to an external speaker to reach 110 dB SPL. To learn more, read the full announcement.

Visit Key enables organizations to grant visitors temporary, call-free access to their building. In Command, admins can create a visit key for each guest by selecting which intercoms and credentials are to be used, setting a valid schedule, and deciding whether the key is single-use or reusable within that timeframe. Visitors can gain entry using web unlock links, approved license plates, PIN codes (for the TD63 intercoms), and now, QR codes. To learn more, read the full announcement.

An improvement to the integration between Verkada's video intercoms and the VX52 Viewing Station provides instant, full-screen video when a call is initiated. This new feature automatically expands the intercom's camera feed, along with up to four additional context cameras, eliminating the need for security operators to search for the correct video tile during a call. By providing immediate, clear visual context, this system allows for a quicker and more effective response to emergency situations. To learn more, read the full announcement.

Verkada has launched a new keypad directory feature for its TD63 intercom, allowing visitors to directly connect with specific offices or departments in a building. In Command, administrators can easily configure the intercom with a directory of tenants, including unique call codes, and then print a physical directory for visitors to use. This new feature is easy to configure at scale, and provides a clear, efficient way for guests to reach the right person. To learn more, read the full announcement.

A new adapter plate simplifies the installation of TD53 intercoms into third-party emergency calling fixtures, like blue light phone stations. By providing a dedicated mounting solution, it eliminates the complexities often associated with fitting intercoms into non-standard enclosures. This makes the installation process more efficient, facilitating a secure and reliable setup for critical communication systems.

Every intercom call is centrally logged in Command, with a timeline of the call, video and voice recording, and a call transcription where applicable. Call transcriptions are now available in nine additional languages beyond English, including: Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch. To learn more, read the full announcement.

In scenarios where no one is available to answer a call, an intercom is offline, or a lockdown is in effect, organizations can play an automated message from their intercom speaker. In addition to uploading a recorded message or recording a message directly in command, organizations can now type a message and leverage AI to convert their text into a clean, professional audio message. Organizations will be able to generate messages in the following languages: English, Spanish, French, German, Japanese, and Korean. To learn more, read the full announcement.