Retail Solutions for
Fraud Prevention and Detection
Reduce customer and employee fraud with AI-powered video security and integrated POS data
Accelerate Your Exception-Based Reporting
Tie POS data with video footage for faster investigations
Fraudulent activity can easily go unnoticed without the right detection tools. Verkada Helix connects your retail transactions to security footage via open APIs, enabling loss prevention teams to quickly detect exceptions — like large returns or voids — and instantly access corresponding footage. Search by transaction ID, type, amount, discount, cashier name, and more.
Uncover sweethearting and return fraud with video intelligence
Search transactions for unusual discounts and quickly review footage to see if employees are giving unauthorized perks to friends or family. Use camera-based people count data to search for transactions where only the employee is present, helping to spot unusual voids and returns faster.
Curb chargebacks and gift card fraud
Gift cards are a common target for fraud, from gift card purchases made with stolen credit cards to improper employee activations. Chargebacks, for both goods and gift cards, increase business costs and strain operations. By linking video to each transaction, retailers can quickly verify chargeback claims, investigate gift card activity, and flag repeat offenders.
Manage fraud investigations from a unified platform
When you uncover evidence of fraud, Verkada makes it easy for teams to take action and collaborate. Log incidents, attach camera footage, and add notes in one place. Or export video archives to Auror through our seamless integration. Footage is securely stored in the cloud with controlled access, so only the right people can view and manage each case.
Stay ahead of repeat offenders
Protect your stores by tracking known persons of interest across all locations. With license plate recognition (LPR) and instant SMS alerts, you can flag known offenders and be notified the moment they return. Give your teams the visibility they need to respond faster, deter organized crime, and reduce recurring loss.
Combat Other Types of Fraud with Video Data
Protect your eCommerce fulfillment from return fraud
Minimize return abuse by connecting Helix to your fulfillment systems. Easily review video linked to refunds or returns for online orders to verify missing item claims or screen returns for swapped items. With video tied to order data, your team can quickly see what was packed, when, and by whom.
Defend against false liability claims
Rapidly verify customer slip and falls or workplace injuries without digging through hours of video. With Verkada, search by date, time, clothing attributes, or a person's photo to find the exact moment in minutes. Save the footage indefinitely at no extra cost and share it instantly with insurance providers, HR, or legal teams via a direct link to help resolve claims.
Catch time theft with video proof
Use Verkada’s built-in search filters or sync your timekeeping software to video footage via Helix to quickly investigate time card fraud such as buddy punching or extended employee breaks. HR teams can easily review footage and compile video evidence into downloadable reports.
Recommended Solutions
Customer Stories
“If a sales associate inputs a transaction that could suggest sweethearting or other fraudulent activities, we can immediately investigate the incident.”
Joe Esterreicher, Director of Loss Prevention & Risk Management
Harry Rosen
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“Rather than a lengthy and expensive chargeback process, it now takes seconds to dispute chargebacks.”
Chris O’Dell, Chief Technology Officer
Mike's Bikes
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“The ability to populate POS transactions makes loss prevention investigations faster and easier.”
Devon King, Senior Manager of Security Operations
Canada Goose
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